Deli Manager-Assistant

About the Role

Directs the operation of the service deli, including supervising and training personnel, ordering merchandise, and ensuring customer service, product quality, freshness, safety, and selection.

Responsibilities

• Champions Company and Division customer service programs to meet or exceed customer service goals.
• Handles customer relations in a positive manner, including effective resolution of customer complaints.
• Promotes Albertson’s philosophy of personalized service in the service deli.
• Supervises the day-to-day functions of the service deli, including daily inspections of all sections to ensure compliance with product quality, rotation, stock conditions, code date standards, temperature, sanitation, and safety requirements.
• Assists with all service deli duties such as receiving, cleaning, preparing, cooking, slicing, and packaging.
• Implements effective promotional and seasonal displays.
• Controls shrink and expenses.
• Accurately completes and monitors daily logs, purchase reports, sales, labor, and other required paperwork.
• Maintains records on ad items movement.
• Orders, checks, receives, and controls inventory to ensure adequate levels, product quality, and freshness while preventing the sale of out-of-code products.
• Takes periodic inventories, processes administrative paperwork, and maintains accurate department records.
• Maintains and organizes service deli work area, cooler, and freezer.
• Ensures proper merchandising of products by implementing schematics, merchandising advertised items, proper signing procedures, and monitoring product flow.
• Complies with retail labeling laws, federal and state regulations, and Company policies.
• Follows Company policy in handling re-worked and reduced-to-clear items.
• Complies with all federal, state, and local health and food safety standards.
• Handles customer relations, including taking and filling special orders, making product suggestions, and engaging in suggestive selling.
• Ensures cleanliness and sanitation of sales floor, work area, freezer, cooler, equipment, and retail cases.
• Assists with answering and responding to incoming calls and resolving customer complaints.
• Implements emergency procedures in the event of equipment and computer software malfunctions.
• Schedules service deli associates to ensure adequate coverage and service levels.
• Ensures all associates are trained and instructed in the proper performance of work duties.
• Monitors associate performance and reports observations to the Store Director.
• Reports associate complaints to the Store Director and assists with resolution.
• Maintains confidentiality concerning associates, store sales, and other Company information.
• Performs all job duties and responsibilities safely, accurately, and with honesty and integrity.
• Performs other necessary and required duties.

Skills and Qualifications

• Working knowledge of all job duties within the Service Deli Department, including food preparation and cooking.
• Strong communication, leadership, and interpersonal skills.
• Proven ability to manage people and maintain composure in dealing with customers and co-workers.
• Ability to work quickly.
• Knowledge of employment laws and workplace practices.
• Good understanding of Company practices and Service Deli Department policies and procedures.
• Ability to judge and react to business activity.
• Knowledge of product variety, bakery standards, perishability, food safety, safety, and sanitation procedures.
• Frequently lifts and maneuvers objects up to approximately 55 lbs.
• Bends, stoops, and reaches frequently; occasionally climbs ladders.
• Pushes and pulls fully loaded hand trucks, six-wheel carts, and pallet jacks.
• Performs repetitious arm movements for decorating, preparing, and packaging products.
• Manual dexterity and good eye-hand coordination.
• Ability to operate kitchen utensils and equipment.
• Mental alertness to ensure safe and accurate completion of work activities.
• Knowledge of basic mathematics and weights and measures.
• Knowledge of taste, content, and perishability of products, safety, and sanitation procedures.
• Operates computer software and electronic ordering devices for ordering products, planning sales, inputting inventory, and schedules.
• Utilizes cleaning supplies and equipment, safety cutters, knives, latex, and heat-resistant gloves.
• Knowledge of profit and loss statements.
• May be required to work nights, early mornings, weekends, and holidays.
• Good attendance is required.

Work Environment

• Exposure to potential hazards related to cooking procedures, equipment, and work aids.
• Hands are frequently exposed to water and cleaning agents.
• Frequent exposure to approximately 400°F while cooking products.
• Exposure up to 140°F while handling products in hot cases, 35°F in cold cases, 28°F in coolers, and -20°F in freezers.
• Temperature-controlled store environment.
• Safety-sensitive position with responsibilities that could affect the safety or health of the employee or others.

Pay

The pay range is $27.15-$28.95 per hour, but no less than the local minimum wage. Starting rates will vary based on location, experience, qualifications, and the terms of any applicable collective bargaining agreement.

Benefits

• Medical, dental, vision, disability, and life insurance (dependent on length of service, hours worked, and applicable collective bargaining agreement).
• Sick pay (accrued based on hours worked).
• PTO/Vacation pay (accrued based on hours worked).
• Paid holidays (9 days annually).
• Bereavement pay.
• Retirement benefits (pension and/or 401k eligibility).