Deli District Manager

About the role

The Food Service District Manager (FSDM) leads, executes, and continuously improves food service operations across a designated group of convenience store locations. This role provides direct oversight of Fas Craves, Full Deli/Chicken, and other food service concepts, ensuring consistent food safety, operational excellence, strong financial performance, and a brand-aligned customer experience. The FSDM partners closely with Store Managers, Deli Managers, District Managers, vendor partners, and cross-functional support teams to drive food service sales growth, improve profitability, and ensure compliance with food safety and company standards. Reporting to the Regional Manager, this role holds P&L responsibility for food service categories within the assigned district and acts as the field subject matter expert on food service execution.

Responsibilities

• Lead food service execution across approximately 12-16 convenience store locations, ensuring consistent adherence to company food service standards.
• Conduct regular site visits to evaluate food quality, cleanliness, equipment condition, merchandising, and execute sales initiatives.
• Ensure all approved food programs (including Fas Craves, deli, chicken, hot & cold grab-and-go, bakery, and beverage where applicable) are executed at or above company standards.
• Partner with corporate and field-based support teams (Food Service, Operations, Facilities, Supply Chain, HR, IT, and Training) to support consistent execution, address operational barriers, and ensure alignment between field needs and company initiatives.
• Enforce strict compliance with all food safety, sanitation, and health department regulations.
• Ensure consistent execution of temperature logs, cleaning schedules, inventory rotation, code dating, and any other required food service processes.
• Partner with Store and Deli Managers to address audit findings, customer complaints, and food safety risks promptly and effectively.
• Drive food service sales growth, margin performance, and waste reduction across assigned locations.
• Responsible for food service P&L results, focusing on increasing sales, controllable costs including labor, inventory control, spoilage, supplies, and ordering accuracy.
• Ensure accurate inventory processes and compliance with company inventory and ordering programs.
• Coach, train, and develop Food Managers and food service leaders on food execution, labor planning, inventory control, and operational discipline.
• Responsible for hiring, onboarding, training, and performance management of food service team members.
• Responsible for stores labor guidelines, achieving food service budget while assisting total store customer service activities during non-production food service times.
• Build bench strength and develop future food-capable leaders within the district.
• Partner with approved vendors to ensure product availability, quality, and execution of promotional and branded food programs.
• Ensure successful execution of new food programs, equipment rollouts, and process changes.
• Serve as the field subject-matter expert for food service initiatives and operational enhancements.
• Ensure food service, bakery, roller grill, hot, cold, and frozen beverage areas consistently meet daily and weekly cleanliness, food quality, and presentation standards.
• Ensure Food Service Staff deliver company customer experience and Pride visit programs with a focus on food-related metrics and servicing customers at pay points.
• Reinforce brand standards through coaching, follow-up, and corrective action as needed.
• Communicate results, risks, and opportunities related to food service performance to Regional and Food Service leadership.
• Complete required reports, audits, and documentation accurately and on time.
• Participate in special projects and cross-functional initiatives as assigned.
• Perform other duties as assigned.

Requirements

• 5+ years of experience in food service management, preferably in a multi-unit retail environment.
• Proven track record of increasing sales and profitability in food service operations.
• Strong leadership and team-building skills.
• Excellent communication and interpersonal abilities.
• Proficiency in data analysis and financial management.
• Knowledge of food safety regulations and best practices.
• Ability to travel frequently within the assigned district.