DELI/COFFEE SHOP LEAD BARISTA

Responsibilities

• Deliver and encourage other associates to deliver excellent customer service
• Aid managers in hiring new associates
• Train and develop associates to demonstrate all customer service and operating standards
• Verify corporate policies, store operating standards, and procedures are communicated effectively and maintained and followed in a consistent manner
• Demonstrate and verify all Starbucks standards are followed
• Maintain health, safety, and sanitation guidelines for all products
• Perform and direct others to complete the cleaning and operational tasks in accordance with the store
• Duty Rosters
• Comply with merchandising, stocking, rotating, product storage, ordering, and markdown standards
• Aid in kiosk scheduling and adjust staffing to meet store and business needs
• Verify all cash handling and cash register functions are performed in an accurate and consistent manner
• Verify the proper types and amounts of materials, supplies, and merchandise are ordered and stocked
• Communicate new product information to associates in an effective manner
• Completes accurate, timely reports, as required
• Successfully complete and implement Advanced Store Training
• All store management work with associates to manage all common associate areas (i.e. break rooms and training areas) to make sure they are inviting in appearance and reflect "Our People Are Great"
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports

Requirements

• Minimum High school diploma or general education degree (GED), plus one-two years' experience in customer service, plus six months management experience; or combination of relevant education and experience.
• Minimum 18 years of age/19 in Idaho
• Ability to pass drug test
• Ability to work in a fast-paced environment
• Ability to work weekends on a regular basis and work any shift
• Accuracy/attention to detail
• Organize/prioritize tasks/projects
• Barista certification

Qualifications

• Desired Knowledge of company policies, procedures, and organizational structure
• Related experience