DELI/COFFEE SHOP BARISTA

Responsibilities

• Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
• Promote and follow company initiatives
• Greet customers, answer questions, and suggest product to enhance service and meet sales goals
• Maintain cleanliness of customer service area and equipment
• Prepare a variety of customer beverage orders such as espresso drinks and Coffee of the Day to standard
• Follow store policies and procedures
• Perform cleaning tasks in accordance with the duty rosters and cleaning standards
• Follow standards for merchandising, stocking, rotating, and storing all products
• Follow cash handling and register policies
• Follow inventory stocking and recording guidelines

Qualifications

• Minimum High school diploma or general education degree (GED), plus six months of experience in customer service; or combination of relevant education and experience
• Able to complete Initial Store Training and pass barista certification with a score of 90% or better
• Able to work in a fast-paced environment
• Able to work weekends on a regular basis, work any shift and work overtime as needed
• Accuracy/attention to detail
• Organize/prioritize tasks/projects