DELI-BAKERY/DEPT LEADER

About the role

Create outstanding customer experiences through exceptional service. Establish and maintain a safe, clean and fresh environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct and supervise all functions, duties and activities for the Deli/Bakery department. Support the day‑to‑day functions of the Deli/Bakery operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Create outstanding customer experiences through exceptional service.
• Establish and maintain a safe, clean and fresh environment that encourages customers to return.
• Achieve sales and profit goals for the department and monitor quality‑assurance standards.
• Direct, supervise, and support all functions, duties, and activities of the Deli/Bakery department.
• Embrace the “Customer 1st” strategy and model the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.
• Train and develop associates on inventory, stocking, CAO, Key Retailing and participate in performance appraisals.
• Promote trust and respect among associates and communicate company, department, and job‑specific information.
• Establish performance goals and empower the team to meet or exceed targets through collaboration and teamwork.
• Develop scheduling that matches customer volume throughout operating hours.
• Provide a welcoming environment, answer customer questions and make product suggestions.
• Slice deli meats, cheeses, and bakery items to customer specifications using proper equipment and portion control.
• Inform customers of Deli/Bakery specials and offer samples.
• Operate deli equipment (fryer, rotisserie, heat lamps, ovens) according to company guidelines.
• Prepare foods following temperature logs and cooking instructions.
• Develop and implement a department business plan and merchandising promotional plan.
• Keep staff informed of current, future, seasonal, and special advertisements.
• Monitor and control department expenses; act on financial reports.
• Maintain inventory awareness, note discrepancies, and supervise the inventory process.
• Schedule price‑change activities, update shelf tags and promotional signs.
• Ensure proper case and cooler temperatures and maintain temperature logs.
• Reinforce safety programs, identify unsafe conditions, and report them to store management.
• Perform preventive maintenance by inspecting equipment and notifying appropriate personnel of repairs.
• Report safety risks, accidents, and illegal activity such as robbery, theft, or fraud.
• Perform essential functions of the position with or without reasonable accommodation.

Requirements

• Minimum age: 18 years.
• Effective communication skills.
• Basic math proficiency (counting, addition, subtraction).
• Current food‑handler permit (obtained after employment).
• Adherence to all local, state, and federal laws, safety and food‑safety regulations, and company guidelines.

Desired qualifications

• Prior experience in a Deli environment.
• Ability to speak, read, and/or write a second language.

Skills

• Customer‑service orientation with a “Customer 1st” mindset.
• Leadership and supervisory abilities.
• Scheduling and workforce management.
• Inventory control and merchandising.
• Food safety and temperature‑log management.
• Operation of deli equipment (fryer, rotisserie, heat lamps, ovens).
• Ability to train and develop associates.
• Strong communication and teamwork skills.