Deficiencies Inside Sales Representative

About the role

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. The Inside Sales Representative sells repair work identified during contracted fire and life safety system inspections.

Responsibilities

• Prepare proposals and follow up on delivered quotes.
• Gain commitment from the customer over the phone.
• Communicate promptly and regularly with customers regarding all systems integrity issues, recommendations, and any other solutions that have been quoted.
• Develop positive ongoing relationships with customers.
• Maintain and update an inspection deficiency tracking system daily.
• Report progress and metrics to management weekly and monthly.
• Deliver sales to an assigned quota.
• Act as the primary point of contact within the district office for customers with identified systems integrity issues and team with other sales reps for quoting and selling system repairs if required.
• Interface effectively with the service department to ensure delivery and improved service repairs.

Requirements

• High School Diploma or Equivalent (Associate or Bachelor's degree preferred).
• Excellent presentation and verbal communication skills.
• Proficient with Microsoft Office programs (Excel, Word) and web-based programs.
• Highly motivated and success-driven.
• Must be able to complete a defined training program.
• Good computer skills and process-oriented mindset.

Preferred Qualifications

• Fire Suppression Industry experience.
• Administrative experience.
• High customer phone call background, with an emphasis on telephone prospecting.
• Mechanical or electrical field service experience.
• Three years of inside sales experience and customer service background.

Benefits

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Referral Bonuses
• Comprehensive Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program

Pay

Hourly range: $22.07 - $32.68 + Commission. Rate determined by education, experience, knowledge, skills, abilities, internal equity, and market alignment.