Defense Agencies Initiative Help Desk - All levels (Future Opportunity)

About the role

Redwood Strategy Group (RSG) is a minority-owned, Economically Disadvantaged Woman-Owned Small Business (EDWOSB) founded on over 17 years of thought-to-action leadership supporting military departments, Department of Defense, and agencies across the U.S. Federal Government with transformation, strategy, and operations.

Responsibilities

• Provide Tier I–III support for ERP Help Desk tickets related to financial and technical system issues
• Research, analyze, and resolve issues involving contracts, invoices, obligations, payments, and accounting transactions
• Support reconciliation activities and assist in resolving financial discrepancies and unmatched transactions
• Cook up with internal teams and external stakeholders to resolve system and financial issues
• Aid in posting obligations, correcting accounting transactions, and supporting audit readiness initiatives
• Develop, update, and maintain Standard Operating Procedures (SOPs), job aids, and process documentation
• Aid in user training for internal personnel and supported organizations
• Escalate complex issues appropriately and track resolution through completion
• Maintain excellent customer service while supporting a high-volume help desk environment
• Participate in process improvement initiatives and contribute to operational efficiencies

Requirements

• Direct Dai Experience Required
• Must Be USA Citizen

Qualifications

• Bachelor’s degree preferred; equivalent experience may be considered
• Minimum 2 years of DoD Financial Management experience required
• Experience supporting ERP systems, accounting processes, financial operations, or customer support environments preferred
• Strong willingness to learn and grow within an ERP support environment

Skills

• Strong analytical, organizational, and problem-solving skills
• Excellent written and verbal communication skills
• Ability to work independently and collaboratively in a team environment
• Proficiency with Microsoft Office Suite, particularly Excel

Benefits

RSG offers a first-class total rewards package that includes competitive salaries, medical, dental and life insurance plans, 401k matching, generous leave programs, tuition reimbursement, professional development; and more!

Pay

$75,000 - $145,000 a year

Schedule

Salary range will be commensurate with experience, qualifications, technical expertise, and level of responsibility associated with the position. Candidates may be considered for multiple labor categories based on their demonstrated Department of Defense Financial Management and ERP support experience.