Default Specialist

Arixa Capital is a leading private real estate lender and alternative investment manager with over $8 billion in originations completed since inception and a servicing portfolio exceeding $2.5 billion as of June 30, 2026. We offer a vertically integrated platform that manages every step of the loan process in-house, ensuring speed, reliability, and an exceptional client experience. Backed by a substantial balance sheet and top-tier institutional partners, we foster a positive, collaborative, and high-performing culture where team members are empowered to grow and drive results.

About the role

This is an LA-based hybrid position requiring at least two (2) days in-office, reporting to the Director of Risk Management. The Default Specialist performs a variety of tasks related to servicing commercial and business-purpose real estate transactions post-closing, with a focus on the accurate handling and management of defaulted mortgage loans while ensuring compliance.

Responsibilities

• Provide exceptional service to clients and non-clients, assisting with inquiries, questions, and concerns regarding their loans and other financial needs.
• Manage and process default notifications, track updates, and ensure delivery by email and certified mail.
• Set up and maintain default tracking and notes; monitor resolution timelines and escalate to management upon expiration.
• Monitor communication with borrowers and update plans to resolve defaults.
• Ensure timely and accurate reporting for default tracking.
• Coordinate with other departments to complete documentation and ensure compliance with SEC regulations.
• Monitor defaulted loans secured by real estate collateral through system tracking and reporting.
• Prepare and review default documents for accuracy; maintain records for internal and external audits.
• Order or recommend appraisals or inspections of properties.
• Handle and redirect incoming phone calls from customers, law firms, and internal departments.
• Compile foreclosure referral packages, including documentation to complete the foreclosure process.
• Process default monitoring tasks daily.
• Stay current with training and understanding of default servicing processes.

Requirements

• Associate's degree preferred but not required.
• 2-3 years of experience with loan servicing documents and general policies.
• Knowledge of loan servicing, foreclosure documents, and the court/legal process of foreclosure.
• Strong customer service skills; highly motivated, focused, and goal-oriented.
• Excellent organizational skills with attention to detail, planning, and follow-up.
• Ability to multi-task and meet deadlines.
• Proficiency in MS Office, typing, and internet tools.
• Excellent written and verbal communication skills, including professional grammar and demeanor.
• Prior default servicing experience.

Pay

This non-exempt, full-time position offers an hourly range of $31 - $36 plus discretionary bonus potential.

Benefits

• Annual discretionary bonus program.
• Medical, dental, and vision insurance.
• 401K with Safe Harbor contribution.
• Two weeks (ten days) of paid time away, excluding sick time.
• Six sick days.
• Ten paid holidays plus one floating holiday.

Note: This is not an all-inclusive list of benefits.