Default Manager VP

Duties and responsibilities

• Ensure representatives are managing anywhere from 50 - 100 calls per day based on call volume.
• Maintain acceptable levels of service both in productivity and quality.
• Maintain an impeccable attendance record.
• Knowledge of HECM products
• Hold staff and vendors accountable to SLAs.
• Complaint review for areas of opportunity
• Push efficiencies to reduce manual work
• Presents periodic performance reports and metrics to Executive Management and other leadership.

Qualifications

• Familiarity with FDCPA, TCPA, CFPB, and Consumer Privacy Laws
• Bachelor's degree or equivalent experience resulting in advanced knowledge of Defa
• Preferred 10+ years of applicable experience; 5 of which must have been in leadership
• Experience managing external relationships including vendor and client relationship
• Extraordinary intellectual horsepower and relentless drive for continuous improvement; operates with a sense of urgency and bias for action
• Prior Reverse Mortgage experience preferred

Skills and Abilities

• Demonstrated strong leadership skills.
• Strong communications skills with internal and external stake holders (clients, vendors, etc.).
• Courage to raise concerns and issues that need to be addressed to ensure sound internal controls, risk reduction and reporting accuracy; ability to make tough decisions
• Prior success in building strong relationships across an organization beyond the area(s) of responsibility
• Outstanding proficiency in critical thinking, problem solving and connecting dots; ability to drill down to true root cause on issues and locations
• You have a strong ability to recognize, attract, and develop high performers.
• You will consistently collaborate and partner with cross-function teams and leaders.
• Able to organize, prioritize, and distribute workload for optimum efficiency.
• Strong attention to detail
• Able to motivate staff to achieve their goals.
• Able to engage remote team members to perform at their best.

Salary

$110,000.00

Working Conditions

• Work is performed onsite at a Tulsa facility.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• This position requires the successful completion of an in-depth federal background check to include criminal background check, credit check, and fingerprinting.
• Physical Requirements: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.