Default Loan Servicing Specialist - Foreclosure

About the role

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years, as well as awards for women, diversity, and LGBTQ+ employees, and inclusion on more than 50 regional best places to work lists.

This position is responsible for managing foreclosure activities, monitoring and completing all activities with an emphasis on those leading up to and including the First Legal Action, in accordance with statutory compliance, regulatory compliance, and company guidelines. The role manages foreclosure timelines and workflow processes on files where a foreclosure action has been initiated, and manages processes to improve timeline and attorney performance.

Responsibilities

• Service mortgage accounts to ensure foreclosure is processed in compliance with all state and federal laws, while maintaining compliance with Investor, Insurer, Agency, and company guidelines.
• Ensure First Legal Actions are completed by established deadlines by managing and removing impediments and requesting First Legal Action extensions as needed.
• Conduct complete reviews of foreclosure files to ensure all default timeframes and regulatory and statutory compliance guidelines have been met.
• Manage foreclosure proceedings on assigned cases by interacting with and instructing various parties such as mortgagors, attorneys, investors, insurers, trustees, appraisers, and any other party involved with the foreclosure.
• Monitor attorney performance by reviewing all proceedings, records, and timeframes, in addition to working all system/database activities throughout the foreclosure process.
• Diligently follow up on all outstanding requests and telephone calls from internal and external partners.
• Audit accounts for expense compliance and ensure proper application to