Deed In Lieu Agent

About the role

Process relinquishment documents for owners participating in resort unwinds, DIL campaigns, and foreclosures while maintaining the integrity of the owner database as it changes.

Responsibilities

• Engage in all efforts to contact delinquent owners via email, phone, or other means to explain the Deed in Lieu process and its benefits.
• Monitor and assist with the resort foreclosure process.
• Communicate with Title Agencies via email to review and confirm updates regarding pending foreclosures.
• Report status of inventory.
• Handle special one-off relinquishment projects for delinquent Capital owners or HOA Board assignments.
• Draft and mail Deed in Lieu paperwork to owners for signature; follow up to ensure documents are properly executed.
• Properly record deeds and update database/spreadsheets as necessary.
• Execute, monitor, and track Deed-in-Lieu Campaigns.
• Set up and maintain account files in an organized manner.
• Communicate with owners via email, phone, and mail.
• Release inventory from contracts.
• Perform internal and external title searches.
• Scanning and filing.
• Comply with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, ensuring confidentiality, reliability, quality, and productivity.

Requirements

• High School Diploma or GED.
• Previous loan processing, mortgage, or real estate industry experience is preferred.
• Timeshare experience preferred but not required.
• Deed, Title, or Foreclosure experience preferred but not required.

Skills

• Excellent verbal and written communication skills.
• Advanced proficiency in Microsoft Office (Word, Excel, etc.).
• Strong time management skills.
• Project planning, implementation, and completion abilities.