Dedicated Onsite IT Technician - Beaumont, TX

About the role

The Dedicated IT Technician serves in a general site management capacity, providing high-level technical assistance and client-facing support across multiple locations. This role is responsible for managing onsite IT functionality, coordinating with remote support teams, and ensuring consistent service delivery aligned with company standards.

Responsibilities

• Serve as the first point of contact for resolving technical issues.
• Partner with In-Telecom remote escalations personnel for issues that cannot be resolved internally.
• Understand overall service and support objectives.
• Drive problem investigation and resolution as required.
• Design and maintain process documentation for the team.
• Level 2 Issue Resolution: Troubleshoot workstations, printers, and network issues; Reset passwords and unlock accounts; Resolve software errors and application malfunctions; Run hardware diagnostics and replace faulty components; New User Setup: Provision computers, accounts, and software; Join machines to domain, configure user profiles; Set up email, access rights, and security groups; Hardware & Software Installation: Install new laptops, desktops, monitors, and peripherals; Deploy licensed software and ensure compliance; Set up and manage AV equipment and conferencing tools (e.g., Microsoft Teams Rooms); Patch Management: Verify automated patching is running; Manually install updates if needed; Report on patch status to headquarters; Inventory Management: Track and tag assets (laptops, desktops, switches, etc.); Maintain inventory logs of hardware/software; Report missing or damaged equipment; Process and Coordination: Ticket Management: Monitor and update tickets in ConnectWise or other PSA systems; Document resolutions, time spent, and follow-ups; Escalate complex issues to L3 or remote support; Vendor Coordination: Liaise with ISPs, copier/printer vendors, or software support teams; Coordinate warranty claims or repairs; Network Room / Closet Upkeep: Label and manage cabling; Maintain basic switch and patch panel hygiene; Replace faulty network equipment under direction; User Support & Training: Desk-Side Support: Visit users’ desks to troubleshoot in person; Offer guidance on basic IT practices; Assist During Onboarding/Offboarding: Set up or decommission systems; Ensure access is granted or revoked on time; Recurring Responsibilities: Weekly check-ins with HQ or Service Manager; Regular reporting on site health and incidents; Quarterly hardware health audits or walk-throughs; Additional Duties and Responsibilities: Identify areas for improvement and make constructive suggestions for change; Continually seek opportunities to increase user satisfaction and system functionality; Communicate escalated issues to users: keep them informed of progress, notify them of impending changes, agreed outages, etc.; Ensure consistency of existing systems through creating, maintaining, and enforcing standards/procedures for implementing technical solutions; Maintain specific knowledge of the customer and how IT relates to their business strategy and goals; Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University; Enter all work as activities, service tickets, or project tickets in ConnectWise; Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry; Emergency Support: Respond promptly and professionally to after-hours emergency calls and requests as needed, demonstrating a commitment to excellence in service.

Requirements

• Professional IT Certifications, such as: CompTIA, CompTIA A+, CompTIA Network+, Microsoft related certifications.
• Knowledge of IT applications, processes, software, and equipment.
• Strong organizational, presentation, and customer service skills.
• Interpersonal skills: such as communication skills, active listening and customer-care.
• Ability to multi-task and adapt to changes quickly.
• Ability to work in a team and communicate effectively.
• Self-motivated with the ability to work in a fast-moving environment.

Qualifications

• BA/BS, preferably in computer science, business administration or a related field.
• MBA/MS preferred but not required.
• 4+ years of IT experience.

Skills

• Professional IT Certifications, such as: CompTIA, CompTIA A+, CompTIA Network+, Microsoft related certifications.
• Knowledge of IT applications, processes, software, and equipment.
• Strong organizational, presentation, and customer service skills.
• Interpersonal skills: such as communication skills, active listening and customer-care.
• Ability to multi-task and adapt to changes quickly.
• Ability to work in a team and communicate effectively.
• Self-motivated with the ability to work in a fast-moving environment.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• 401(k)