Dedicated Meta Technician Expert - Part Time

About the role

This role is for a Dedicated Meta Technician Expert who will operate as a highly skilled, autonomous field professional responsible for the end-to-end execution of break-fix, installation, and ad hoc maintenance activities, as well as core merchandising responsibilities.

Responsibilities

• Execute weekly service visits across an assigned route of retail locations (2–25 stores based on market), while adhering to established schedules and program requirements
• Consistently complete assigned work according to established schedules and minimize unnecessary rescheduling
• Diagnose and resolve complex technical issues to maintain full functionality and performance of all assigned displays
• Execute end-to-end installations, display builds, and refreshes, including fixturing, cabling, media players, and security components
• Independently manage and complete ad-hoc service requests within 48–72-hour SLAs, where required
• Ensure full compliance with planograms (POG), brand standards, and display requirements across all locations
• Proactively identify root causes of recurring issues and implement sustainable solutions
• Accurately document and report all service activity, outcomes, and insights on time
• Perform merchandising tasks including inventory replenishment, POP placement, and pricing/fact tag execution
• Manage and maintain/reconcile trunk stock inventory, ensuring appropriate replacement parts are available to support efficient service delivery and first-time fix success
• Build and maintain strong relationships with in-store personnel as a trusted field expert
• Participate in team calls, client interactions as required, and field ride-alongs to support program success
• Complete administrative tasks with accuracy and timeliness, including scheduling and same-day reporting
• Adequately adapt to evolving business needs and take ownership of additional responsibilities as assigned
• Maintain compliance with all company safety policies, required training, certifications, and professional standards

Requirements

High school diploma or equivalent required. Experience with display installations, merchandising, and planogram execution. Experience using basic tools required to maintain displays. Experience diagnosing and resolving physical display issues, including lighting components, fixtures, and non-functioning buttons. Experience identifying and resolving electronic and connectivity issues, including cabling, power, and component integration. Strong verbal and written communication skills with the ability to professionally interact with store personnel and internal teams. Ability to independently manage an assigned account base, prioritize workload, meet SLAs, and make sound decisions with minimal supervision. Detail-oriented and highly organized, with a commitment to delivering high-quality work and exceptional customer service. Strong analytical skills with a focus on root-cause identification and long-term resolution. Advanced troubleshooting, installation, and repair capabilities across hardware, displays, and connected systems. Must commit to completing the market area's minimum weekly or special project hours request. Must have a basic toolkit. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Qualifications

Experience and Education: High school diploma or equivalent required. Experience with display installations, merchandising, and planogram execution. Experience using basic tools required to maintain displays. Experience diagnosing and resolving physical display issues, including lighting components, fixtures, and non-functioning buttons. Experience identifying and resolving electronic and connectivity issues, including cabling, power, and component integration. Strong verbal and written communication skills with the ability to professionally interact with store personnel and internal teams. Ability to independently manage an assigned account base, prioritize workload, meet SLAs, and make sound decisions with minimal supervision. Detail-oriented and highly organized, with a commitment to delivering high-quality work and exceptional customer service. Strong analytical skills with a focus on root-cause identification and long-term resolution. Advanced troubleshooting, installation, and repair capabilities across hardware, displays, and connected systems. Must commit to completing the market area's minimum weekly or special project hours request. Must have a basic toolkit. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Skills & Attributes

• Strong verbal and written communication skills with the ability to professionally interact with store personnel and internal teams
• Ability to independently manage an assigned account base, prioritize workload, meet SLAs, and make sound decisions with minimal supervision
• Detail-oriented and highly organized, with a commitment to delivering high-quality work and exceptional customer service
• Strong analytical skills with a focus on root-cause identification and long-term resolution
• Advanced troubleshooting, installation, and repair capabilities across hardware, displays, and connected systems

Benefits

• Weekly pay schedule and early wage access – get paid when you need it
• Paid required training (online, in-store)
• Paid drive time and mileage between stores
• Out of market travel pay (drive time, mileage, per diem, hotel)
• State-mandated sick time
• State-mandated cell allowance by shift
• Referral bonus opportunities
• 401(k) after 12 months of employment
• Opportunity to work with a growing company that rewards and promotes its associates
• A variety of part-time and full-time roles across the business that can lead to consistent income

Pay

Minimum Pay USD $19.00/Hr. Maximum Pay USD $19.00/Hr.

Schedule

This is a part-time position offering 19-26 hours a week with a standard Monday-Friday schedule. Occasional weekend work may be required, with advance notice provided.