Dedicated Case Coordinator Mid West

About the role

For our client, we are seeking a Dedicated Case Coordinator Mid West to join the team of a leader in the Pharmaceuticals & Biotech space. This remote role focuses on guiding patients through access and reimbursement support while coordinating closely with healthcare providers, internal case management partners, and other stakeholders. The position plays a key role in helping patients navigate benefit investigations, prior authorizations, and copay assistance processes with accuracy and care. Success in this role requires strong organization, detailed documentation, and the ability to manage multiple complex cases efficiently.

Location: Remote - US based candidates only, no visa sponsorship available

Responsibilities

• Manage and progress the entire patient journey after enrollment in the support program
• Serve as the primary contact for questions related to reimbursement and access support
• Conduct benefit investigations and verify coverage for patients with complex insurance needs
• Coordinate patient appointments and ensure compliance with all regulatory standards
• Oversee the prior authorization process and communicate necessary information to patients and providers
• Administer copay assistance programs and ensure accurate fulfillment processes
• Maintain detailed case documentation and communicate updates to relevant stakeholders

Qualifications

• B.S. or B.A. degree with 8+ years of experience in customer-facing pharmaceutical roles
• 6+ months of experience in roles such as FRM, PAC, or FAS related to access and reimbursement
• Proficiency in CRM systems for case management and documentation processes
• Strong communication skills for direct engagement with patients and healthcare providers
• Experience with benefit investigations and prior authorization processes
• Knowledge of copay programs and specialty medication coverage
• Ability to manage multiple cases efficiently while maintaining detailed documentation

Pay

Compensation: $162,900 – $271,500 annually

Benefits

• 401(k) plan with matching contributions and additional retirement savings contributions
• Generous paid vacation, holidays, and personal days
• Paid caregiver/parental and medical leave
• Comprehensive health benefits including medical, dental, and vision coverage