Dedicated Care Coordinator NY Metro

About the role

For our client, we are seeking a Dedicated Care Coordinator NY Metro to join the team of a leader in the Pharmaceuticals & Biotech space. This role will own the end-to-end coordination of patient access and reimbursement support, ensuring patients and healthcare providers receive timely guidance throughout the care journey. The position is highly cross-functional, partnering with providers, vendors, payers, and internal teams to resolve coverage questions, support benefit investigations, and help patients navigate financial assistance options. Success in this role will be measured by clear communication, accurate case management, and a smooth experience for patients seeking access to therapy.

Location: Remote - US based candidates only, no visa sponsorship available

Responsibilities

• Own and manage 100% of assigned patient cases throughout the journey.
• Serve as the point of contact for reimbursement and access status for patients and HCPs.
• Educate patients about cost, coverage, and reimbursement options clearly.
• Conduct benefit investigations and verify patient coverage with payers.
• Coordinate patient appointments and manage communication with providers and vendors.
• Oversee copay administration and ensure patient eligibility for programs.

Qualifications

• B.S. or B.A. degree with 8+ years of experience in pharmaceutical or customer-facing roles.
• Minimum 6 months in access and reimbursement roles.
• Familiarity with CRM tools for case management, prescription triage, and documentation interpretation.
• Direct communication skills with patients, providers, and cross-functional teams.
• Experience conducting benefit investigations with payers and knowledge of prior authorization processes.
• Understanding of copay programs and financial navigation for patients.

Benefits

• 401(k) plan with matching contributions and additional retirement savings contributions.
• Paid vacation, holidays, and personal days.
• Paid parental and medical leave.
• Health benefits including medical, prescription drug, dental, and vision coverage.

Pay

$162,900 – $271,500 annually