Dedicated Account Manager

About the role

The Dedicated Account Manager is responsible for managing and nurturing long-term relationships with clients, ensuring exceptional service, and driving account growth. The role varies across levels based on experience and complexity of accounts managed.

Responsibilities

• Develop and maintain strong client relationships
• Address client inquiries, resolve issues, and ensure customer satisfaction
• Cook up and coordinate client meetings, follow-ups, and account activities
• Monitor and track client orders, deliveries, and service performance
• Work closely with cross-functional teams to meet client needs
• Prepare routine reports on account status and performance
• Aid senior account managers with more complex accounts and tasks
• Schedule: Monday – Friday, 7am - 5pm

Requirements

• Bachelor’s degree in Business, Sales, Marketing, or related field is preferred
• 0-2 years of experience in account management or customer service or transportation
• Excellent communication, problem-solving, and organizational skills

Qualifications

• Not specified

Skills

• Not specified

Benefits

• Not specified

Pay

• Not specified

Schedule

• Monday – Friday, 7am - 5pm

Company Overview

Founded in 1935, Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature-sensitive freight across 48 states. Today, the organization generates $1+ billion in revenue and has become the 2nd largest refrigerated carrier in North America with company headquarters in Dubuque, Iowa. Hirschbach strives to provide the highest level of service in the industry, offering a breadth of services including Dedicated, Over the Road, Expedited, Entertainment, and Logistics Solutions. With a tenured history and vision for the future, our company culture drives us to be the best in the business, grounded in our All In To Win values. One key to trust is having a pool of talent and resources who are exceptionally competent, capable, and passionate for serving results to our customers.

Equal Opportunity Statement

Our Company is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, creed, sex, sexual orientation, gender, gender identity, pregnancy (including childbirth, lactation and related medical conditions), physical or mental disability, genetic information (including sing and characteristics), veteran status, uniformed service member status, or any other status protected by federal, state, or local laws. The Company is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.