Decatur Inside Sales

Key Responsibilities

• Provide exceptional service to a current base of customers (no cold calling).
• Answer telephone calls or respond to customer correspondence regarding technical questions on products.
• Identify customer expectations through effective communication.
• Specify products based on customer application and/or engineering specifications.
• Provide product quotations, figuring pricing, discounts, and shipping charges in accordance with company guidelines.
• Generate orders with customer approval and inform customers of delivery timelines, back orders, shipping delays or any other critical order processing information.
• Acquire purchase order, credit application, or credit card information to initiate customer payment.
• Identify vendor source and place purchase orders for non-stock material.
• Work closely with operations and accounting to resolve order, invoice, or credit issues.

Qualifications

• Prior customer service or inside sales experience in an industrial, technical or B2B environment.
• Working knowledge of electrical, pneumatics, valves, instrumentation, mechanical assemblies, and/or a strong mechanical aptitude.
• Excellent written and verbal communication skills.
• Strong organizational skills and ability to manage multiple priorities.
• Proficient in MS Office software including Microsoft Word, Excel, and Outlook.

Benefits

Traditional values: Integrity, hard work, and dedication drive our business.
Stability: A family-owned business for over 100 years, adapting and growing with industry demands.
Exceptional Benefits: Medical, dental, life insurance, flexible spending or health savings account, retirement plan, paid time off and holidays.
Meaningful work: Engage with colleagues across departments and experience the direct impact of your role.
Team-oriented environment: We collaborate to deliver an exceptional customer experience.
Career Growth: Cross-training opportunities keep you learning and challenged in your role.
Equal Opportunity Employer: Schimberg Co. is an equal opportunity employer.
Pre-Employment Background Screen: This position requires a pre-employment background screen as a condition of hire.

Pay

$50,000 - $55,000 per year