Debit Card Specialist

About the role

This position offers the exciting opportunity to engage with technology and financial products that are shaping the future of banking. Collaborate with a dynamic team that values problem-solving and excellence, all while maintaining a customer-centric approach.

Responsibilities

• Review the day's queue and key reports, prioritize items impacting customers immediately.
• Follow up on open questions and confirmations, closing the loop by end of business day with courteous, well-documented communication.
• Set aside focused time to complete department routines such as balancing, report validation, and customer-related maintenance verification.
• Cook up with coworkers, other departments, and vendors, keeping messages clear, concise, and professional.
• Contribute to workflow documentation and special projects, and participate in bank-sponsored community events that promote Mercantile Bank.
• Support Debit Card Services by ensuring accurate card maintenance, timely issue resolution, and a consistently high standard of service for internal and external customers.
• Process debit card updates and adjustments, complete daily balancing and reporting, produce customer notices/letters, support monthly audit activities, and assist with special projects and workflow documentation.
• Partner with teammates, other departments, and vendors while complying with all laws, regulations, and bank procedures.

Requirements

• 1–3 years of relevant experience; prior bank card operations experience preferred
• Customer service, data entry, and strong attention to detail
• Clear verbal/written communication and sound problem-solving skills
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Experience with Fiserv/Navigator/Director/EFT preferred
• Personal mobile device available for system sign-in and emergency procedures

Qualifications

• High school diploma or equivalent
• Ability to work flexible hours, including evenings and weekends, as needed

Skills

• Microsoft Office Suite
• Fiserv/Navigator/Director/EFT

Benefits

• Competitive compensation
• Bonus opportunities
• Best-in-class benefit options
• Minimum of 3 weeks' vacation, sick time, 11 paid holidays
• Generous 401k match of 5%
• Company paid life insurance
• Tuition reimbursement
• IVF and adoption assistance
• Zero-interest loans for fitness equipment and business attire
• Discounted bank services
• Employee stock purchase plan
• 529 savings plans
• Health savings accounts
• Flexible spending accounts
• Legal protection
• Exceptional training and development opportunities
• Encouragement to connect with community through volunteer opportunities

Pay

Competitive compensation

Schedule

Monday – Friday 8:00am – 5:00pm. Hybrid work ability after initial training period.