Debit Card Services Associate
Wage Range: Min: $18.45, Mid: $21.49, Max: $24.54
About the role
The Debit Card Services Associate analyzes fraud and non-fraud disputes, identifies potentially fraudulent situations, and is responsible for processing the daily card control functions. Ensures efficiency and accuracy with the Bank's policies and procedures.
Responsibilities
- Provide clear and concise debit dispute decisions within established guidelines.
- Complete provisional credit to customer's accounts, if required, and help management decide on potential changes to fraud rules.
- Answer inquiries received through help tickets and participate in Card Services phone queue.
- Communicate effectively with branch staff to obtain information needed for supporting documentation for dispute creation with our debit card processor.
- Monitor daily card order transmissions for errors and enter rush cards into CPI system.
Requirements
- Maintain thorough knowledge of all governmental debit card regulations and Visa rules.
- Maintain thorough knowledge of all internal and external software and processes used for debit card processing.
- H.S. Diploma or GED preferred or equivalent combination of education and experience.
About the company
Heartland Bank and Trust Company is headquartered in Bloomington, Illinois. With 70+ locations throughout Illinois and Eastern Iowa, Heartland continues to grow and is committed to preserving strong ties to our communities, customers, employees, and shareholders. Heartland Bank’s mission is to “create value for the customer, earn a profit for the Bank, and have fun doing it!” At Heartland, employees have the opportunity to make a difference every day.
Benefits
At Heartland Bank, we offer a competitive benefits package to provide you with peace of mind. Click here to learn more about what benefits we have to offer.
Physical Demands
- Regularly: Sitting, Feeling/Touching, Talking, Hearing, Vision - close peripheral, depth
- Frequently: Standing, Walking, Grasping/Reaching - with arms and hands, Repetitive Motions
- Occasionally: Climbing and/or Balancing, Stooping, Kneeling, Crouching, and/or Crawling, Lifting (30 lbs.)