Debit Card Operations Team Lead

About the role

South Carolina Federal Credit Union is currently seeking a Debit Card Operations Team Lead to join our team of outstanding Card Operations professionals in North Charleston, SC.

Responsibilities

• Achieve operational performance in alignment with Card Operations goals. This includes, but not limited to, reviewing progress, monitor productivity and recommending improvements.
• Supervise operational activities and work flow, direct staff, escalate problems, assess corrective steps and execute corrective action with vendors, staff and management when necessary.
• Research and resolve escalated member complaints and authorize corrections as needed.
• Evaluate processes within the department and provide recommendations for improvement or change.
• Coordinate Card Operations record retention practices and ensure procedures are documented and updated and area is in compliance.
• Assist Card Operations Manager as needed to plan, organize, train, and motivate staff and department.

Minimum Requirements

• Possess an associate's degree or equivalent work experience.
• Possess a minimum of three years of similar or related experience in a financial services work environment.
• Possess a minimum of one year demonstrated leadership or supervisory experience.
• Possess proficient verbal and written communication skills.
• Possess ability to analyze situations and make solid decisions with exceptional judgment.
• Possess ability to maintain confidential information and handle sensitive issues with tact and diplomacy.
• Possess proficiency in Microsoft office applications, with advanced expertise in Excel.
• Possess proficient mathematical skills.

NOTE: Relevant military experience is considered for veterans and transitioning service members.