Dean of Students

Responsibilities

• Completion - All programs exceed the minimum accreditation (NACCAS 50 % or COE 60%) benchmark completion annually.
• Exam Pass Rate (Licensure), as applicable – All programs exceed a minimum of 70% exam pass rate annually with 90% of graduates successfully passing exams.
• Welcome to Milan Pre-Start Orientation - Conduct with enthusiasm, excitement, and passion, following the company guidelines.
• New Student Orientation for Allied Health programs and Cosmetology/Barber programs.
• Partner with Career Services regarding any student issues or concerns prior to and during externship. Students are Education’s responsibility through externship.
• Facility – Ensure the classrooms, hallways, restrooms, and breakrooms are clean and “customer-friendly”.
• Resolve student requests/concerns within 24-48 hours.
• Consistently update Complaint Log per company guidelines.
• Guide and oversee the Gold Team following policy guidelines.
• Aid students with requesting the following:
• Leave of Absence (LOA) if no other options are available to continue in the program (submit completed documentation to the campus Dean of Faculty or Director)
• A session change and submit documentation to staff and communicate with faculty regarding this change.
• Withdrawal from the program if no other options are available.

Requirements

• High school diploma or equivalent is required.
• Minimum of 3 years experience in academic administration or instructional capacity, preferably at a post-secondary educational institution.
• Excellent Communication Skills: Both verbal and written communication are essential. The ability to convey information clearly and effectively to students is crucial.
• Passion for Student Success: A genuine interest in seeing students thrive and succeed.
• Organizational Skills: The ability to prioritize tasks effectively and efficiently using effective time management.
• Customer Service Focus: Continuously maintaining a customer-centered approach, ensuring student expectations are exceeded.
• Successful experience de-escalating situations with a strong focus on conflict resolution.
• Integrity: Maintaining ethical principles and professional standards in all actions and decisions.
• Adherence to Core Values: Aligning with the institution's core values such as accountability, integrity, growth, service, and communication.
• Proficiency in Microsoft Office: Strong knowledge of Microsoft Word, Excel, and Outlook for tasks such as report generation, email communication, and spreadsheet management.
• Ability to work independently and make consistent decisions based on precedent, policy, and guidelines.
• Outstanding problem-solving abilities.
• Punctual and reliable; ability work both day and evening hours to support all students in all programs.

Company Benefits

• Group health insurance
• A 401(k) retirement plan
• Employee Stock Ownership Plan
• PTO
• Holiday pay

Career Advancement Opportunities

An Equal Opportunity Employer

Salary Description

$27.50 - $28.50 per hour