Dealership Sales Associate
About the role
Responsibilities
The Sales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their goal is to generate sales appointments and drive customers to the dealership. Key responsibilities include handling internet inquiries and phone calls, establishing contact and a great first impression with our customers, using CRM software to manage the initial guest engagement process, and understanding all products and services offered at the dealership, along with current inventory, finance, and incentive programs.
- Answer inbound phone calls, internet inquiries, and chats
- Provide guests with timely, relevant responses to address customer questions and needs
- Facilitate providing guests price and purchasing information
- Provide payment options and quotes
- Generate sales and acquisition appointments
- Manage organizers to stay up to date with follow up of all active guests
- Adhere to specific outreach cadence required for new inquiries
Qualifications
- Valid Driver's License and good driving record
- Ability to deliver premium customer experience by responding to inquiries promptly, professionally, accurately, and courteously
Preferred qualifications include minimum 1 year dealership sales focused experience, ability to set priorities, multi-task, and achieve goals, ability to perform in a fast paced environment, ability to work on a team, exceptional communication skills, both written and verbal, highly proficient in verbal phone skills, ability to establish and maintain strong internal and external relationships, strong organizational and time management skills, and adaptability to change.
Benefits and Pay
This is a full-time employment opportunity, including weekends, with a yearly salary range of $30,000.00 to $80,000.00.