Dealer Support Specialist

About the role

Composition Brands is seeking a dynamic, results-driven Dealer Support Specialist to support our Dealer network in partnership with the District Sales Managers (DSMs). This role focuses on delivering a frictionless experience through proactive dealer engagement and operational support. Ideal candidates will be customer-focused and solution-oriented while demonstrating the ability to work autonomously and be comfortable with decision-making authority.

Responsibilities

• Sales Order Management
  • Process orders, track shipments, chase lead times and ETAs.
  • Manage order-related questions.
  • Coordinate with operations and finance teams for order release, billing, and freight issues.
• Dealer Support
  • Respond to dealer inquiries (product, pricing, specs, inventory).
  • Manage returns, credits, RMAs, freight eligibility, & customer service escalations.
  • Coordinate samples as needed.
• Communication, Collaboration & Coordination
  • Act as the go-to resource for dealers with a responsive, can-do attitude.
  • Conduct regular phone/email check-ins with the DSMs to identify opportunities and keep them updated on their accounts.
  • Align and communicate efforts across sales, marketing, operations, and logistics.
  • Assist DSMs with administrative needs around the Buying Groups.
• Product & Program Knowledge
  • Maintain in-depth knowledge of all Composition Brands products through regular training.
  • Complete new product onboarding paperwork for dealers as needed.
  • Stay abreast of product launch and SKU rationalization timelines and transitions.
  • Demonstrate a strong understanding of promotional program requirements.

Requirements

• Bachelor’s degree in Business, Marketing, or a related field.
• 5+ years of experience in inside sales, sales support, account management, or business development (B2B/dealer-distributor preferred).
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) and SharePoint.
• Experience with CRM/Warehouse Management Systems.
• Ability to travel occasionally for meetings and product training.

Key Competencies

• Relationship building & collaboration
• Strong communication & customer service orientation
• Adaptability in a dynamic environment
• Proactive problem-solving
• Attention to detail & high level of accuracy in a fast-paced setting
• Reliable, responsible, & accountable