Dealer Network & Programs Manager

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

About the Role

The Dealer Network & Programs Manager is a key member of the Dealer Sales organization responsible for building, documenting, executing and continuously improving the operating system behind the EcoWater dealer network. This manager owns the end-to-end dealer lifecycle, from onboarding through ongoing support, program participation, dealer health tracking, transitions and terminations. This role is both a strategic program builder and a hands-on process owner. The successful candidate will create scalable dealer programs, clear documentation, repeatable workflows and measurable reporting that improve dealer experience, reduce friction for Business Development Managers, and support long-term growth across the dealer channel. This position also serves as a strategic business partner across Dealer Sales, Marketing, Finance, Product Management, Customer Experience, and Operations, balancing program strategy with hands-on execution.

Build a best-in-class dealer operating model that ensures every dealer-facing process is clear, documented, measurable, compliant and consistently executed across the organization.

Responsibilities

• Manage the full dealer lifecycle, including onboarding, setup, maintenance, transitions, and terminations.
• Coordinate cross-functional teams to ensure accurate dealer setup, program enrollment, and operational readiness.
• Maintain dealer records, territory assignments, account access, and lifecycle status tracking.
• Lead the development, administration, and continuous improvement of dealer programs, including rebates, MDF, recognition, and support initiatives.
• Establish program structures, eligibility requirements, communications, reporting, and governance processes.
• Monitor program performance, budgets, participation, and ROI while driving dealer adoption and engagement.
• Own and continuously enhance the EcoWater Dealer Playbook and all dealer-facing documentation.
• Develop and maintain SOPs, process documentation, templates, guides, FAQs, and communication standards.
• Ensure documentation remains accurate, user-friendly, compliant, and aligned with business needs through regular reviews.
• Serve as the primary coordinator for dealer experience improvements by identifying and resolving process challenges.
• Gather and analyze dealer feedback to drive network support enhancements and operational improvements.
• Support consistent dealer communications, business reviews, and performance discussions.
• Develop and maintain dashboards, scorecards, and reporting tools to monitor dealer performance and program engagement.
• Track key dealer metrics, including onboarding progress, program participation, training, territory coverage, and issue resolution.
• Deliver actionable insights and recommendations to leadership to improve dealer health, processes, and strategic decision-making.
• Lead cross-functional initiatives related to dealer programs, onboarding, communications, process improvements, and system enhancements.
• Drive project execution through clear plans, timelines, accountability, and stakeholder alignment.
• Identify and escalate risks, remove roadblocks, and ensure timely delivery while balancing dealer and business needs.

Requirements

• Bachelor's degree in Marketing, Business, Sales, Business Analytics, Communications, or a related field preferred.
• 5-10 years of progressive experience in channel marketing, dealer/distributor program management, sales operations, trade marketing, customer program management, business analytics, sales enablement, partner marketing, or dealer network operations.
• Advanced Microsoft Excel and PowerPoint skills; strong Microsoft Word skills for professional documentation and communications.
• Experience with CRM, Power BI, Tableau, Salesforce, HubSpot, or similar analytics/reporting tools preferred.
• Excellent communication, project management, organization, prioritization, follow-through, and cross-functional influencing skills.
• Self-motivated, detail-oriented, resourceful, and comfortable balancing strategic program work with hands-on execution in a fast-paced environment.

Pay

$64,000.00 - $96,000.00

Benefits

We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more.