Dealer Merchant Relationship Officer - San Bernardino/Riverside

About the role

The Dealer Merchant Relationship Officer is responsible for indirect auto dealer sales/service calls, problem solving issues, and maintaining strong relationships with dealers/merchants. This role involves establishing, building, and maintaining indirect business relationships, handling complaints, and gathering necessary information to resolve issues.

Responsibilities

• Maintain strong dealer and merchant relationships
• Develop new dealer/merchant contacts and relations
• Sign up new dealers and merchants
• Determine preferred method of submitting applications (CUDL, RouteOne, Dealertrack)
• Collect and process appropriate legal paperwork
• Activate dealers through CUDL’s Lending 360
• Set dealer/merchant volume goals and monitor progress
• Handle dealer complaints and develop/maintain dealer confidence
• Gather information for 2nd look requests at dealerships, provide alternatives for success
• Create, maintain, and communicate new rate sheets, promotions, and programs
• Liaison on dealer/merchant issues and recommend win/win solutions to management
• Communicate program changes to the dealers, as necessary
• Notify the Director of Wholesale Lending of any negative trends or adverse selection
• Perform other duties as assigned

Qualifications

• Minimum 4 Year / Bachelor's Degree
• Minimum 5 years of experience
• Ability to add, subtract, multiply, and divide in all units of measure
• Ability to communicate policies and procedures in an easily understandable manner
• Compliance with BSA and AML laws and regulations