Dealer/DR Floor Supervisor

Job Summary

Deals cards in accordance with internal controls and gaming regulations. Supervises, monitors, and controls an assigned pit section consisting of one or more games to ensure the delivery of customer service according to corporate and property-specific standards, while maintaining the integrity of the games.

Essential Duties And Responsibilities

• Demonstrate a proficiency for dealing required table games to company standards.
• Conduct dealer duties in compliance with Systems of Internal Controls, Minimum Internal Control Standards and Standard Operating Procedures.
• Control the pace of the games, pay winning bets and collect losing bets in accordance with house rules, and handle cash transactions.
• Deliver outstanding guest service at all times.
• Absorb overall responsibility and be able to answer specific questions regarding gaming service activities for a designated area or pit.
• Safeguard company assets, direct dealers on designated games, and report any unusual occurrences to the Shift Manager.
• Maintain constant awareness of activities of all games in assigned locations to observe and act appropriately in the event of any suspicious or irregular activity.
• Control and direct games in progress by monitoring and providing assistance and dealer correction.
• Change gaming supplies (i.e. cards and dice) when needed.
• Ensure that all dealers assigned to their section are in compliance with all Table Games Department policies and procedures.
• Oversee and assure high standards of customer courtesy on each game and work closely with casino staff members in this regard.
• Perform other duties as assigned.
• Responsible for the integrity of daily operations and cleanliness of the casino floor.
• Maintain proper table bank through fills and credits.
• Perform assigned Table Games Department activities in accordance with procedures and in compliance with Systems of Internal Controls and Minimum Internal Control Standards.
• Learn additional games as required by management.

Required Skills And Abilities

• Comprehensive knowledge of all required table games and certification by Table Games management before scheduling to work.
• Initial training will be provided.
• Demonstrate proficiencies in the handling of cards, cheques, and money, as well as counting and payoff accuracy.
• Basic math skills are essential.
• Ability to utilize arms and hands equally, allowing accurate and proficient dealing of all games, meeting Oxford’s standards.
• Ability to bend and reach for extended periods of time.
• Excellent customer service skills.
• At least 21 years of age.
• MUST HAVE PREVIOUS DEALING EXPERIENCE.
• Excellent verbal communication skills.

Qualifications

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Benefits

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We're always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Work With Us

We're always looking for talented individuals to join our team. If you're interested in working at Oxford Casino Hotel & Sportsbook, please apply here.