Dealer Coms Claims Processor (Remote)

About This Role

We are seeking qualified contractors to serve as Dealer Comms Claims Processors, supporting dealership partners by reviewing, troubleshooting, and processing warranty claims for manufacturer reimbursement. In this role, you will communicate directly with dealership personnel, answer questions, update warranty details, and ensure all documentation meets program requirements. You will apply automotive knowledge, critical thinking, and exceptional customer service skills to accurately process claim submissions and provide personalized assistance.

Key Responsibilities

• Review and process dealership warranty reimbursement claims with accuracy and attention to detail
• Receive inbound calls and chats from dealership personnel and end customers, providing clear support and documentation guidance
• Communicate corrections, resolve pricing errors, update warranty coverage, and assist with claim entry issues
• Conduct outbound calls when additional research is needed to resolve outstanding claim issues
• Accurately handle all inbound communication from dealerships, ensuring a complete understanding of their concerns and questions
• Maintain and update equipment registrations and warranty coverage as required
• Utilize internal resources, training materials, and systems to support claim processing and issue resolution
• Build strong relationships with dealership partners to deliver consistent, high-quality customer experience

Collaboration Tools or Platforms

• Microsoft Office Suite (Excel, Word, Outlook, Teams)
• Internal claim-processing systems and warranty program platforms
• Internal training resources and knowledge sites used for research and issue resolution
• Phone, email, and chat communication channels

Qualifications

• High School Graduate (bachelor's degree or higher preferred)
• 3 years Automotive repair experience
• Must have 1+ years knowledge of the working mechanics of vehicles
• 1 year of Customer Service experience in a support or service-focused environment

Preferred Qualifications

• Vehicle Warranty Knowledge
• ASE certification is a plus
• Experience in customer support operations emphasizing automotive service / after sales support
• Experience as a Warranty administrator within a Dealership environment
• Provide clear written and oral communication
• Proficiency with Microsoft Suite applications and basic computer skills

Schedule

Remote working hours for this role are Monday–Friday, with an 8-hour shift between 8:00 a.m. and 6:00 p.m. EST. Contractors must have reliable internet and the ability to work from a home office environment.

Pay

Compensation for contractor roles supporting Accenture is determined by the contractor's employer eTeam, and varies depending on factors such as location, role, skill set, and experience. Contractors will be engaged and paid through eTeam, the employer of record for payroll, taxes, and compliance.

Hourly ranges by location:

• California: $23.00 – $31.00
• Colorado: $22.00 – $29.00
• Cleveland, OH: $21.00 – $27.00
• District of Columbia: $25.00 – $26.00
• Illinois: $22.00 – $31.00
• Maryland: $23.00 – $31.00
• Massachusetts: $24.00 – $32.00
• Maine: $21.00 – $27.00
• Minnesota: $23.00 – $32.00
• New York: $24.00 – $32.00
• New Jersey: $24.00 – $32.00
• Virginia: $23.00 – $30.00
• Washington: $25.00 – $33.00

Benefits

eTeam offers a market competitive suite of benefits including health, dental, and vision insurance, 401(k) retirement savings plan, timely payroll and compliance, and Rain App (Advance payment).

Start Date: 8/10/2026  |  Duration: 7 Months with potential for extension  |  Location: Remote (US Only)