Deal Support Specialist

SS&C is a leading financial services and healthcare technology company headquartered in Windsor, Connecticut, with 27,000+ employees across 35 countries. We serve 20,000+ organizations, from global enterprises to small and mid-market firms, with expertise, scale, and technology.

About the role

As a Deal Support Specialist, you will serve as the responsive, knowledgeable point of contact behind the scenes of active M&A transactions. You’ll onboard new deal teams, provision access, and resolve requests quickly and accurately so dealmakers can focus on the transaction itself. This early-career role is ideal for someone who thrives on precision, moves fast without cutting corners, and wants direct exposure to M&A workflows. Strong performers can advance into Customer Success Manager or other roles across the organization.

Responsibilities

• Onboard new users and deal teams to the platform, guiding them through setup so they can move quickly once a transaction is underway.
• Provision access and permissions accurately and promptly as deal teams and data rooms are stood up or change.
• Process bulk and structural requests, such as folder creation and user additions, with a high degree of accuracy.
• Respond to common assist and deal-served service requests, resolving what you can directly and routing what you can’t to the right team.
• Own your performance against response time, processing time, and accuracy targets, and track your own results.
• Help stand up the reporting and operating processes for this newly formed team, since you will be one of its founding members.
• Participate in a rotational schedule that includes occasional after-hours and weekend coverage, supporting the around-the-clock responsiveness that M&A transactions demand.

Requirements

• 0–2 years of professional experience; a bachelor’s degree is required.
• Paralegal experience is a strong plus, valued for attention to detail, diligence, and rigor.
• Prior exposure to M&A transactions, deal execution, or similar transaction-support technology is a plus, though not required.
• Comfort learning complex software quickly and explaining it clearly to others.
• Excellent written and verbal communication, with the judgment to know when a request needs to move fast versus when it needs to be double-checked.
• Willingness to work a flexible, rotational schedule that occasionally includes evenings and weekends.

Benefits

• Hybrid work model and business casual dress code, including jeans.
• 401k matching program and professional development reimbursement.
• Flexible personal/vacation time off, sick leave, and paid holidays.
• Medical, dental, and vision coverage, plus an employee assistance program and parental leave.
• Commitment to celebrating diverse backgrounds, talents, and experiences.
• Hands-on, team-customized training, including SS&C University.
• Discounts on fitness clubs, travel, and more.

Pay

Massachusetts: The expected base salary for this position is between $70,000 USD and $80,000 USD, varying based on relevant skills, prior experience, education, demonstrated performance, and geographic location.

Schedule

This role is based in our Waltham, MA office and includes a rotational component with occasional after-hours and weekend shifts to support customers working around the clock on active transactions.