Deal Desk Associate

About the role

The Deal Desk Associate plays a crucial role in supporting Yubico's Global Sales team. They ensure deals are structured correctly, aligned with Yubico's commercial policies, and efficiently processed. Key responsibilities include managing and processing US Channel Purchase Orders, executing Channel Stocking Orders, and serving as a central support hub for the sales-side booking and fulfillment lifecycle within Salesforce.

Responsibilities

• Partner with Sales to ensure all deals are well-structured, aligned with Yubico's commercial policies, and validated for efficient downstream processing
• Manage and process US Channel Purchase Orders (POs), ensuring accuracy between partner documentation and internal systems
• Execute Channel Stocking Orders, facilitating inventory availability for key distributors and resellers
• Serve as a central support hub for the sales-side booking and fulfillment lifecycle within Salesforce, coordinating as needed with order entry, supply chain, and billing teams
• Identify and report system bugs or process inefficiencies by submitting and tracking Jira tickets through the Sales Operations team
• Provide critical support during high-volume periods, including maintaining availability for extended hours during End of Quarter (EOQ) and End of Year (EOY) cycles
• Demonstrate high levels of self-sufficiency and resourcefulness by interpreting complex documentation to complete tasks with speed and precision

Requirements

• Proven experience applying or implementing Deal Desk best practices within a fast-paced environment
• At least 1 year of professional experience in tech or enterprise software sales support, sales operations, or a related enablement capacity
• Flexibility to support global operations across various time zones and adapt to fluctuating schedules as business needs dictate
• Hands-on proficiency with Salesforce (SFDC) and a strong understanding of maintaining data integrity across integrated business systems

Qualifications

• Bachelor's degree in Business Administration, Computer Science, or a related field (or equivalent experience)
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities and deadlines
• Experience with ERP systems and financial management tools

Skills

• Proficient in Salesforce and other CRM systems
• Knowledge of deal structures and software/hardware licensing agreements
• Experience with financial management tools and ERP systems
• Strong organizational and project management skills
• Ability to work independently and as part of a team

Benefits

• Health coverage
• Retirement plan with a 401K match
• Wellness reimbursement
• Development stipend and mentorship program
• Flexible work arrangements
• Commuter benefits
• Parental leave
• Equal opportunity employer

Pay

$23 USD - $27 USD annually

Schedule

Hybrid/Onsite