Deal Desk Analyst

About the role

We're hiring a Deal Desk Analyst to join our Revenue Operations organization. This role is crucial for driving day-to-day deal operations, supporting sales teams, and ensuring smooth deal flow.

Responsibilities

• Process deals by creating and managing quotes, order forms, and amendments in CPQ accurately and within SLA.
• Route approvals through the approval matrix, tracking status and coordinating with approvers to minimize cycle times.
• Support sales reps by providing timely responses to pricing, packaging, and process inquiries, and offering alternative contract options to expedite deal closure.
• Maintain deal hygiene and accurate opportunity and quote data in Salesforce.
• Prioritize order processing during periods of high volume and manage schedules flexibly at month and quarter ends.
• Escalate complex or non-standard deals to senior members of the team for handling.
• Partner cross-functionally with Legal, Finance, and Sales to facilitate, process, and execute standard and non-standard deals.
• Help improve our CPQ tool, DealHub, and associated workflows.

Requirements

• 3–4 years of experience in deal desk, sales operations, or order management within B2B SaaS.
• Familiarity with CPQ and quote to cash processes (Salesforce, DealHub, or similar).
• Strong stakeholder service mindset and clear, well-structured communication.
• Understanding of SaaS business models, subscription-based pricing, and revenue recognition principles.
• Comfortable with ambiguity and uncertainty in a dynamic, hyper-growth environment.
• Clear and thoughtful communicator when discussing and sharing sensitive data with a range of business functions.
• Strong MS Excel/Google Sheets skills (required).

Qualifications

• Highly detail-oriented and organized.
• Responsive and able to handle high transaction volume and period-end pressure.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.

Skills

• CPQ and quote to cash processes.
• MS Excel/Google Sheets proficiency.
• Deal management and support.
• Stakeholder service mindset.
• Communication and collaboration.

Benefits

• Up to $140,000 OTE, including a competitive base salary, target bonus, and equity.
• Remote position based in the Pacific time zone.
• Company culture focused on simplicity, speed, and soundness.
• Opportunity to build something from the ground up in a startup environment.

Pay

Up to $140,000 OTE, including a competitive base salary, target bonus, and equity.

Schedule

Remote position based in the Pacific time zone.