Deal Desk Analyst

The Role

We're hiring a Deal Desk Analyst reporting into our Revenue Operations organization. This role is the engine of Tines' day-to-day deal operations. You will turn quotes, order forms, and approvals around quickly and accurately, and act as first line support for our Sales reps, CSMs, and RMs, keeping deals moving and the field unblocked.

You will work with high-level direction and own a clearly defined scope, escalating genuinely complex or non-standard deals to senior members of the team. It's an ideal role for someone who thrives on responsiveness, accuracy, and high transaction volume, and who wants to build deep quote to cash expertise as Tines modernizes its tooling.

What you will be doing

• Process deals. Create and manage quotes, order forms, and amendments in CPQ accurately and within SLA.
• Rout approvals. Drive deals through the approval matrix, tracking status and looping in the right approvers to keep cycle times low.
• Support reps. Be the first point of contact for day-to-day pricing, packaging, and process questions, responding with a service mindset and advising on alternate contract options to drive deal closure.
• Protect data quality. Maintain deal hygiene and accurate opportunity and quote data in Salesforce.
• Support the close. Help manage order processing and prioritize effectively during periods of high volume, with schedule flexibility at month and quarter end.
• Escalate well. Identify complex or non-standard deals early and hand them off cleanly to the senior deal desk.
• Partner cross-functionally. Partner with Legal, Finance, and Sales to facilitate, process, and execute standard and non-standard deals.
• Improve tooling. Help support and improve our CPQ tool, DealHub, and the associated workflows.

What you bring with you

• 3–4 years in deal desk, sales operations, or order management within B2B SaaS.
• Familiarity with CPQ and quote to cash processes (Salesforce, DealHub, or similar).
• Detail oriented, organized, and responsive; comfortable with high transaction volume and period end pressure.
• Strong stakeholder service mindset and clear, well-structured communication.
• Understanding of SaaS business models, subscription-based pricing, and revenue recognition principles.
• Not fazed by ambiguity or uncertainty, and comfortable working in a dynamic, hyper-growth environment.
• A clear and thoughtful communicator when discussing and sharing sensitive data with a range of business functions.
• Strong MS Excel/Google Sheets skills (required).

Target Annual Compensation

Up to a $140,000 salary + 10% bonus + equity

Application Instructions

Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

About the role

This is a remote position that must be based in the United States in the Eastern or Central time zone.

Qualifications

Not specified

Skills

Not specified

Benefits

Not specified

Pay

Not specified

Schedule

Not specified

Company Information

Tines is founded in 2018 with co-headquarters in Dublin and Boston. Tines powers some of the world's most important workflows. Founded by a group of former PayPal executives, Tines is a leader in the workflow automation space, applying AI, automation, and integration with human ingenuity to drive real business results. Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines is vendor-agnostic, integrating with any API-enabled service. This flexibility enables our customers to achieve their highest-priority goals faster. And because Tines is secure and private by design, it’s popular with security, IT, engineering, finance, and other security-focused teams.

Company Culture

Tines is driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We’re excited about what’s next, and we’re looking for others to join us on our journey.

EEO Statement

Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.

Equal Opportunity Employer

We are an equal opportunity employer and do not discriminate against any employee or applicant for employment on the basis of race, color, gender, national origin, age, religion, disability, sexual orientation, gender identity and/or expression, veteran status, marital status, or any other characteristic protected by law.