Deal Desk Analyst

About the role

We're hiring a Deal Desk Analyst to join our Revenue Operations organization. This role is crucial for driving day-to-day deal operations, supporting sales teams, and ensuring smooth deal flow.

Responsibilities

• Process deals, create and manage quotes, order forms, and amendments in CPQ accurately and within SLA.
• Route approvals, track status, and loop in approvers to keep cycle times low.
• Support reps by being the first point of contact for pricing, packaging, and process questions, providing service mindset and alternate contract options.
• Maintain deal hygiene and accurate opportunity and quote data in Salesforce.
• Help manage order processing and prioritize effectively during periods of high volume, with schedule flexibility at month and quarter end.
• Escalate complex or non-standard deals to senior members of the team.
• Partner cross-functionally with Legal, Finance, and Sales to facilitate, process, and execute standard and non-standard deals.
• Help support and improve our CPQ tool, DealHub, and associated workflows.

Requirements

• 3–4 years in deal desk, sales operations, or order management within B2B SaaS.
• Familiarity with CPQ and quote to cash processes (Salesforce, DealHub, or similar).
• Detail-oriented, organized, and responsive; comfortable with high transaction volume and period end pressure.
• Strong stakeholder service mindset and clear, well-structured communication.
• Understanding of SaaS business models, subscription-based pricing, and revenue recognition principles.
• Not fazed by ambiguity or uncertainty, and comfortable working in a dynamic, hyper-growth environment.
• A clear and thoughtful communicator when discussing and sharing sensitive data with a range of business functions.
• Strong MS Excel/Google Sheets skills (required).

Qualifications

• Target Annual Compensation: Up to $140,000 OTE, comprised of a competitive base salary, target bonus, and equity.
• Applicants for this opportunity must be authorized to work for any employer in the U.S.
• We are unable to sponsor or take over sponsorship of an employment visa at this time.

Benefits

• Tines provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, colour, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.

Schedule

This is a remote position that must be based in the Pacific time zone.