DDP Technical Product Support (TPS)

About the Company

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build, and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips—the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables technologies like AI and IoT. We empower our team to push the boundaries of materials science and engineering to create next-generation technology.

Responsibilities

• Provide technical support at a specific customer site, including escalations, fleet performance, system installations, improvement programs, and upgrades.
• Act as an intermediary and field escalation focal point between the customer and Division by offering technical support and documentation to field engineers, technicians, and product support personnel for diagnosing, troubleshooting, repairing, and debugging equipment.
• Provide Alpha Site support to Engineering for installation, operation, calibration, service, and/or testing of new hardware, process, or software designs, either in-house or on engineering tools.
• Deliver Beta Site support for installation, operation, calibration, service, and/or testing of new hardware, software, or processes on customer tools.
• Initiate and review Engineering Change Orders (ECOs) to ensure data supports fixes and follow up with communication to the field.
• Generate and present system performance data, including metrics such as MTBF, MTBI, and Availability, as well as process data and I/W spending analysis.
• Support Global Product Support (GPS) in generating documentation such as Customer Engineering Notices (CENs) and Best Known Methods (BKMs).
• Create and review documentation covering technical improvements, system upgrades, and support plans, and present at the customer level to ensure field implementation.

Requirements

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
• Knowledge of best practices and how own area integrates with others; awareness of competition and differentiating factors in the market.
• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements.
• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on analysis of multiple sources of information.
• Impacts a range of customer, operational, project, or service activities within own team and other related teams; works within broad guidelines and policies.
• Explains difficult or sensitive information; works to build consensus.

Benefits

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Benefits include:

• Comprehensive benefits package.
• Eligibility for participation in a bonus and stock award program (as applicable).

Pay

Salary range: $96,000.00 - $132,000.00. The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and internal equity.

Schedule

Time Type: Full time. Travel: Yes, 25% of the time. Relocation Eligible: Yes.