DDC/BAS Service Tech Lead

Description

The LONG Lead Controls Service Technician will lead the service team in maintaining, troubleshooting, and repairing a variety of temperature control systems. Key responsibilities include:

• Identifying and implementing solutions to system issues using industrial experience.
• Determining the most effective actions based on troubleshooting results, controls plans, mechanical system operation, and BAS data.
• Programming, tuning, and controlling setpoints according to manufacturer and engineering recommendations.
• Calibrating and troubleshooting control systems and equipment.
• Providing updates to drawings and keeping records for as-built documentation.
• Communicating with customers to address inquiries, offer guidance, and resolve technical issues.
• Offering technical analysis and recommendations to owners and the service team.
• Instructing and guiding junior team members on maintenance and troubleshooting.
• Maintaining accurate records of repairs and providing reports to the Service Supervisor.
• Communicating with various teams and stakeholders regarding scheduling, job concerns, and technical matters.
• Advising supervisors and managers on system deficiencies and customer complaints.
• Maintaining and expanding technological knowledge and programming skills with relevant manufacturers.
• Evaluating and documenting maintenance status and completing assigned work.
• Ensuring compliance with safety regulations and code requirements.
• Performing on-call work as needed.

Pay and Benefits

The pay range for this position is $45.50 - $55.00 per hour, plus potential profit sharing. Benefits include:

• Medical, Dental, and Vision Insurance
• Voluntary Life Insurance
• Voluntary Accident and Critical Care Insurance
• Basic Life, Short-Term, and Long-Term Disability Insurance
• Employee Assistance Program (EAP)
• 401(k) with Employer Matching Contributions
• Profit Sharing/Bonus/Commission Program
• Paid Time Off
• Paid Community Service Day
• 8 Paid Holidays
• Tuition Reimbursement
• Pet Insurance
• Legal and IDShield

Qualifications

• 2 years of computer/electronic technical degree or 5 years of temperature control system experience.
• Advanced programming and troubleshooting skills with systems like KMC, Distech, Tridium/Honeywell, etc.
• Strong analytical abilities for resolving software and integration issues.
• Expertise in HVAC systems, control systems, building automation, electrical systems, energy management, engineering, and construction procedures.
• Proven ability to manage and lead multiple tasks simultaneously.
• Experience mentoring junior team members on complex worksite tasks and issues.
• Strong customer service orientation and analytical problem-solving skills.
• Effective leadership, communication (both written and verbal), and computer proficiency.
• Strong organizational and planning abilities.
• Willingness and ability to travel to job sites and customer locations.