DDA Recovery Adjustor

Responsibilities

• Contact customers for payments using predictive and preview dialer systems.
• Handle incoming customer calls and provide account resolution support.
• Assist customers in establishing repayment arrangements.
• Prepare and distribute collection notices in accordance with recovery policies.
• Research deposit statements and account histories to support collection efforts.
• Drive team performance by actively contributing to shared goals.
• Perform additional duties as assigned.

Qualifications

• High school diploma or GED
• 2 years of experience in collections
• Working knowledge of collection laws and policies
• Familiarity with bankruptcy procedures
• Strong telephone communication and negotiation skills
• Effective organizational and problem-solving skills
• Investigative and research skills
• Basic PC skills
• Must be able to sit or stand for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.
• Must be able to lift at least 20 pounds in order to process boxed or bagged coins.