DCO Tech, Compute Services

About the role

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to interview, train and onboard new team members

Requirements

• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
• Ability to lift and move material up to 40 pounds each
• Ability to work in cramped and/or elevated locations
• Ability to bend, lift, stretch, and reach
• Ability to stand and walk for up to 8+ hours a day
• Ability to ascend and descend ladders, stairs, and gangways safely and without limitation

Qualifications

• Experience in computer networking
• Experience with computer hardware troubleshooting and repair
• Can lift and rack equipment up to 40 pounds

Preferred qualifications include experience dealing effectively with customers during problem resolution, operating efficiently under pressure, experience managing work and priorities through a ticketing system, experience with cabling infrastructure best practices and methodologies, and experience working in a data center environment.

Pay

The base salary range for this position is $30.00 - $54.00 USD hourly, depending on location. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Benefits

Amazon offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Schedule

You will be required to work shift work that will include days/nights/weekends/holidays.