DCO Tech

About the role

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to interview, train and onboard new team members

Requirements

• Ability to work on a flexible schedule including days, nights, and/or weekends
• High school or equivalent diploma
• 1+ years of computer/server hardware troubleshooting or related IT experience
• 1+ years of computer networking experience, or experience managing work and priorities through a ticketing system
• Experience in a data center or other critical environment, or experience in data center engineering or operations

Qualifications

• Associate's degree in a relevant field (e.g., Computer Science, Networking Engineering), or experience in a relevant field (e.g., Computer Science, Networking Engineering)
• Understanding of network design, protocols and layer 1/2 troubleshooting

Skills

• Strong aptitude for troubleshooting and problem solving
• Proactive issue detection and reporting
• Process innovation

Benefits

• Comprehensive benefits including health insurance, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave

Pay

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Schedule

Our Data Center Technician professionals work shift work that will include days, nights, and/or weekends/holidays.