DCM Case Manager Supervisor - St Augustine

Qualifications

Essential Qualifications
Bachelor's degree in behavioral sciences, human services, or social services fields.
-OR- High School diploma or GED is required with 4 years' experience in lieu of Bachelor’s degree.
Prior experience in child welfare, emergency disaster response and/or recovery environments to include working within multi-disciplinary teams to develop case plans with specified goals and outcomes is strongly preferred.
2 years in supervisory roles. Bilingual (English/Spanish) communication skills are also preferred.

Experience:
Bachelor’s degree: 4+ years’ prior experience in child welfare, emergency disaster response and/or recovery environments to include working within multi-disciplinary teams to develop case plans with specified goals and outcomes is strongly preferred.
2+ years in supervisory experience. Bilingual (English/Spanish) Communication Skills Are Also Preferred.
-OR- High School diploma/GED: Prior experience in child welfare, emergency disaster response and/or recovery environments to include working within multi-disciplinary teams to develop case plans with specified goals and outcomes is strongly preferred.
2 years in supervisory roles. Bilingual (English/Spanish) Communication Skills Are Also Preferred.

Essential Job Responsibilities

Provide Vision and Leadership
Serve as a visible and accessible leader, meeting regularly with Case Managers to staff caseloads, resolve challenges, and ensure survivors’ needs are addressed.
Keep staff informed on program updates, contract requirements, and organizational priorities.

Develop and Empower Staff
Ensure assigned staff are trained, supported, and motivated to meet program deliverables.
Supervise Case Managers by: Making quality hiring decisions, Training, mentoring, and modeling trauma-informed care and best practices, Monitoring performance, documenting progress, and delivering evaluations. Foster a culture of accountability, growth, and service excellence.

Ensure Quality and Compliance
Staff Disaster Case Manager caseloads on a weekly basis to ensure equitable distribution and manageable workloads.
Review assigned cases weekly to verify compliance, progression toward goals, and timely updates of Individual Recovery Plans (IRPs) and Service Plans.
Provide case guidance and technical support to Case Managers to ensure client-centered, high-quality services.

Collaborate and Drive Results
Meet regularly with Supervisors and Program Managers to evaluate outcomes, address challenges, and recommend improvements.
Generate and deliver reports, dashboards, and case status updates.
Promote a culture of innovation by asking: “How can we improve outcomes?” / “What barriers can we remove?”

Promote Growth and Professional Development
Identify training needs and encourage staff to participate in workshops, seminars, and FEMA/state trainings.
Model commitment to ongoing learning.

Foster Collaboration and Community Trust
Maintain open communication with staff, survivors, and community partners.
Build strong relationships to strengthen coordinated services.

Exemplify Mission-Driven Leadership
Demonstrate servant leadership by prioritizing the child, family, Veteran, or client in every decision.
Embody the mission to “Empower people to build better lives for themselves, their families, and their communities.”