DCM Case Manager - San Angelo (On-Site)

Support individuals and families affected by disasters in their recovery journey through outreach, needs assessment, recovery planning, and resource connection. Ensure timely, efficient, and empathetic service while maintaining accurate documentation and adhering to program requirements.

Responsibilities

• Conduct outreach to disaster-affected clients.
• Complete eligibility assessments and the intake process.
• Conduct home and community visits to provide ongoing support.
• Collaborate with clients to develop comprehensive recovery plans addressing unmet disaster-caused needs.
• Monitor progress and assess the effectiveness of services through follow-up visits.
• Assist clients in identifying and securing available benefits, community resources, and social services.
• Act as a liaison among family services, health professionals, and other stakeholders to address client needs effectively.
• Maintain accurate and detailed records of client background, case history, and progress towards recovery goals.
• Utilize online software to document and track case information.
• Prepare reports as requested by the Case Management Supervisor or Program Manager.
• Meet regularly with the Case Management Supervisor to review caseload and receive guidance.
• Provide ongoing program evaluations and suggest improvements to enhance service delivery.
• Participate in workshops, seminars, and other educational activities to foster professional growth.
• Provide status updates and reports on assigned cases as needed.
• Perform additional duties as assigned to support the mission and goals of the program.
• Demonstrate exceptional customer service by placing the client first to support the mission of empowering people to build better lives.

Requirements

• Education Preferred: Bachelor’s degree in behavioral sciences, human services, or social services.
• Required (in lieu of degree): High School diploma or GED with three (3) years of relevant experience.
• Bachelor’s degree holders: Minimum of two (2) years of experience in child welfare, emergency disaster response, and/or recovery environments.
• Experience working in multi-disciplinary teams to develop case plans is strongly preferred.
• High School diploma/GED holders: Relevant experience in child welfare, emergency disaster response, and/or recovery environments is required.
• Bilingual communication skills (English/Spanish) are preferred.
• Must maintain regular and reliable attendance as determined by the employer’s standards.
• Driver's License with clear record required.
• Must be available and willing to travel to various locations and with such frequency as the business need dictates.
• Must be available and willing to work nights, weekends, and holidays as required to meet business needs, including deployment within 24 hours to disaster locations for as long as 2-4 weeks.
• Must not pose a direct threat or significant risk of substantial harm to the safety or health of self or others.