DC Team Lead

About the role

Winsupply is a group of over 680 locally-owned companies that operate across HVAC, Plumbing, Electrical, and other industries. The Distribution Center Department Team Lead is a high-impact, hands-on role essential to maintaining seamless department flow. Serving as the second in command for the assigned department, this role translates daily operational plans set by the supervisor and works alongside the team to ensure safety, speed, and accuracy. The department lead acts as the primary point of contact for troubleshooting, sets the pace for productivity, and ensures the team is trained to exceed daily department goals.

Responsibilities

• Team Development & Training
  • Facilitate initial new employee training and provide daily mentorship to department associates to foster a high-performing team.
  • Assist the department supervisor in employee cross-training initiatives and provide real-time feedback on all new employee training.
  • Act as the primary floor monitor for OSHA compliance and safety procedures; report findings to the department supervisor.
  • Lead by example, maintain a safe work environment, and assist in all personnel-related documentation.
  • Assist the department supervisor with associate accountability related to distribution center policies.
• Operational Excellence & KPI Adherence
  • Execute daily performance metric targets set by the department supervisor, ensuring all associate KPI expectations are met.
  • Drive department performance in accuracy, damage mitigation, and “dock to stock” expectations through active floor presence, process knowledge, and problem-solving.
  • Execute quality control oversight to minimize errors, discrepancies, and damages.
  • Work with the department supervisor to establish proactive, best-practice improvement measures in all operational areas.
  • Identify operational bottlenecks and provide actionable solutions; provide feedback to improve long-term performance.
• Communication & Coordination
  • Work closely with the department supervisor to balance labor, workload, and resources across the department.
  • Maintain responsive, professional communication with internal and external partners and customers to ensure high service levels.
  • Demonstrate a high level of understanding of the Warehouse Management System (WMS).
  • Ensure all employees are certified and trained on material handling equipment as assigned by the department supervisor.

Qualifications

• Preferred Qualifications
  • Bachelor’s degree in Distribution, Logistics, Business Management, or a related field.
  • 2+ years of warehouse experience.
  • Comprehensive knowledge of WMS/TMS systems; proficiency in data analytics.
  • MHE certification required.
• Competencies for Success
  • Strong leadership skills, planning abilities, decision-making, critical thinking, and analytical problem-solving.
  • Ability to motivate, influence, and drive team performance.
  • Ability to communicate and collaborate across multiple teams.
  • Integrity and a servant-leader approach.

Physical Demands

• Mobility: Ability to walk, stand, bend, squat, and kneel for the duration of an 8–10 hour shift.
• Strength: Ability to lift up to 80 lbs.
• Coordination: Strong hand-eye coordination and manual dexterity to handle small parts or operate machinery.
• Environment: Capability to work in a fast-paced, industrial environment.