DC AREA SUPERVISOR

Leads an hourly team and influences the entire distribution team to perform fast-paced work required to run the distribution center as efficiently, safely, and productively as possible. Handles management responsibilities for team members under supervision, ensuring prompt, efficient, and accurate handling of merchandise. Develops and implements team goals, and oversees hiring, evaluation, development, discipline, and termination of hourly associates. Manages 20 to 30 hourly associates.

Responsibilities

• Managing Process (45%): Ensures all operations procedures are followed effectively. Identifies and recommends needed changes to Operations Manager and/or Assistant General Manager on standardized processes for the functional area. Evaluates and analyzes current work methods and recommends ways to eliminate inefficiencies.
• Coaching and Developing Associates (25%): Guides associates in daily operations and monitors productivity, safety, service, and quality. Trains, coaches, and provides feedback to hourly associates. Performs regular evaluations and resolves associate relations issues. Handles hiring, compensation, discipline, and terminations. Investigates operational errors and recommends corrective action.
• Drives Results (15%): Maintains inventory accuracy and control. Reviews reports to identify areas of improvement for key metrics including productivity, accuracy, quality, and expenses.
• Business Planning (15%): Coordinates and monitors operations to ensure performance production rates align with the business plan, reducing irregularities and damages. Analyzes and plans staffing needs for optimal department operations.
• Additional Responsibilities: Other duties as assigned by Operations Manager, Assistant General Manager, or General Manager.

Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Flexibility to work various shifts.
• Ability to relocate.
• Knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or GED.
• Minimum of 2 years of work experience.

Preferred Qualifications

• Bachelor’s degree.
• Computer skills in software including Microsoft Office.
• Experience with Warehouse Management Systems.
• 3+ years of supervisory experience in a related field.

Skills

• People Management: Assesses skills and manages the work and productivity of others while coaching and developing talent.
• Financial Acumen: Utilizes fundamental concepts of finance to assist with managing budgets, forecasting labor, and providing information to account for the financial impact of decision-making.
• Creative Thinking: Demonstrates originality and imagination in thinking while developing solutions to problems.
• Business Communication: Writes, speaks, and presents clearly and succinctly across a variety of communication settings and adjusts communication style to the audience.
• Conflict Management: Views conflict as an opportunity to find common ground and gain cooperation from all parties. Reads situations quickly, actively listens, and settles disagreements and disputes equitably.
• Operations Systems: Understands and uses systems and tools for day-to-day operation of a facility. Navigates various DC operations systems to retrieve data accurately and effectively.

Physical Requirements

• Requires intermittent periods of continuous physical exertion, such as walking, standing, stooping, climbing, and lifting material or equipment, some of which may be heavy or awkward.

Working Conditions

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel Requirements

Typically requires overnight travel less than 10% of the time.

Leadership

This position reports to the Operations Manager and is accountable for the direct supervision of the work activities of others. Includes planning, monitoring, and reviewing work of subordinates, and making recommendations concerning selection, termination, performance appraisal, and professional development.