Daytime Safety Monitor (Lighthouse Navigation Center)

Location: Bend, OR (Lighthouse Navigation Center) | Status: Full-Time

About the role

At the Lighthouse our mission is to create safe, healing environments where all individuals feel valued, respected, and empowered to pursue personal growth and stability. We strive to feed the hungry, shelter the homeless, and walk alongside those facing life-controlling challenges such as trauma, addiction, and homelessness. Through emergency shelter, case management, and supportive services, we seek not only to address immediate needs but to foster lasting, positive change. Our vision is to help individuals break cycles of hardship and achieve meaningful transformation, ensuring that everyone in Central Oregon has the opportunity to find hope, stability, and healing.

We are seeking a passionate and mission-driven Daytime Safety Monitor to help expand the impact of Shepherd’s House Ministries across all sites and advance this life-changing work. The Daytime Safety Monitor will protect and enhance the safety, security, and integrity of The Lighthouse Navigation Center (“The Lighthouse”), specifically focusing on its Daytime participants. This role helps ensure a safe, welcoming, and well-managed environment for program participants, staff, and neighbors.

Responsibilities

• Maintain a welcoming, safe environment where participants can access day-use services and navigation support.
• Monitor the facility and surrounding neighborhood through standing watch and patrols; identify and respond to safety concerns; and notify staff or law enforcement when necessary.
• Support the safety and security of the Lighthouse property by maintaining knowledge of the facility layout, compliance requirements, and fire/hazard prevention measures.
• Engage individuals calmly and respectfully to assess situations, provide clear guidance, and apply trauma-informed, de-escalation-focused practices to prevent conflict or use of force.
• Guide participants in safe and responsible conduct by applying Lighthouse policies, including Relational Agreements, Good Neighbor Agreements, Prohibited Items, Points of Cooperation, and related safety guidelines.
• Serve as a safety leader for staff by communicating risks, reinforcing safety protocols, and participating in required SHM training.
• Maintain awareness of individuals who are separated, trespassed, or restricted from services, and ensure staff are informed through meetings, email updates, and incident documentation.
• Prepare and distribute Guest Incident Reports and other necessary safety documentation.
• Communicate relevant safety updates during shift changes, including coordination with contracted security.
• Help maintain positive relationships with neighbors and support the cleanliness and order of the surrounding area.
• Complete general administrative and operational tasks, including use of email and documentation systems, maintaining clean work areas, and safeguarding filing systems.
• Provide support for our front desk as needed.
• Perform other duties as assigned by the Director of Navigation Services, Director of Emergency Services, or other authorized SHM staff.

Qualifications

• High school diploma or equivalent; additional education or training in social services, security, or a related field is a plus.
• Previous experience in a similar role, preferably in a shelter or social service setting.
• Strong interpersonal skills and the ability to engage with a diverse community.
• Familiarity with trauma-informed care and de-escalation techniques.
• Reliable, punctual, and able to work independently and as part of a team.
• Basic computer skills, including proficiency in Microsoft Office and data entry.

Work Conditions

• Physical Activity: Capable of engaging in physical activity as needed to ensure safety and security.
• Interpersonal Interaction: Engaging with participants and staff, often requiring de-escalation skills and trauma-informed approaches.
• Emotional Resilience: Maintaining a calm demeanor in high-stress situations.
• Environment: Exposure to outdoor elements during patrols and potentially odorous environments due to guests’ circumstances.

Physical Requirements

• Ability to stand, walk, and move throughout the facility and surrounding property for extended periods.
• Ability to respond quickly to safety or emergency situations.
• Ability to bend, reach, and occasionally lift or carry items up to 35 pounds.
• Ability to see, hear, and communicate effectively to monitor activity and interact with others.
• Ability to work indoors and outdoors in varying conditions and maintain alertness during extended shifts.

Benefits

• Competitive Salary
• 401(k)
• Health Insurance
• Generous Paid Time Off

In accordance with the Americans with Disabilities Act (ADA), we will provide reasonable accommodations to qualified individuals with disabilities. To request an accommodation, please contact a member of The People Team.