Daytime Custodian

About the role

The Member Services Representative creates a positive member experience by providing superior customer service to Planet Fitness members, prospective members, and guests.

Responsibilities

• Greet members, prospective members, and guests with exceptional customer service.
• Handle all front desk activities, including:
  • Answer phones in a friendly manner and assist callers with questions.
  • Check members into the system.
  • Process new member sign-ups.
  • Conduct tours for prospective members.
  • Facilitate updates to member accounts.
• Respond to member questions and concerns in a timely, professional manner; escalate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Requirements

• Customer service background preferred.
• Basic computer proficiency.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability.
• Exceptional customer service skills; ability to interact positively and professionally with members and co-workers.
• Strong listening skills with the ability to empathize and problem-solve.
• Demonstrate diplomacy in all interactions using appropriate behavior and language.
• High School diploma or GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Employees at a franchise location are employed by the Franchisee and not by PFHQ (the Franchisor). PFHQ does not control labor or employment matters for franchisees or their employees.