Day Program Supervisor

Primary Responsibilities

• Lead Daily Operations - oversee the daily operation of the Day Program, Hospitality Center, and essential service programs.
• Provide after-hours support to employees (evenings & weekends) on a retaining basis with other members of the Agency’s On-Call Team.
• Ensure guests receive welcoming, respectful, and trauma-informed services in a safe environment.
• Maintain daily activities and respond to operational needs while maintaining a calm and supportive atmosphere.
• Supervise & Develop Staff - supervise the Food Services team and Day Program Assistants.
• Recruit, train, supervise, and support volunteers and community service participants.
• Foster teamwork, accountability, and exceptional customer service.
• Create a sense of safety, security, belonging, and inclusion within the Hospitality Center by maintaining a visible presence, monitoring guest’s needs, ensuring the area is kept calm and incident free.
• Oversee client intake, assessments, referrals, and service coordination.
• Collaborate closely with Case Management and Residential Services to ensure seamless client support.
• Manage Programs & Compliance - oversee food distribution, clothing, hygiene, showers, laundry, lockers, mail services, donations, and other basic needs programs.
• Ensure accurate HMIS documentation and timely program data collection.
• Aid with monthly, quarterly, and annual grant reporting.
• Maintain program outcomes and ensure compliance with funding requirements.
• Build Community Partnerships - represent Bethesda House with community organizations, food partners, volunteers, and local stakeholders.
• Participate in outreach events, community meetings, and volunteer engagement activities.

Qualifications

• Bachelor's degree in Human Services or a related field with 3–5 years of relevant experience, or Associate degree with 8+ years of progressively responsible experience in human services, homelessness services, or a related field.
• Supervisory experience with staff and volunteers is required.
• Knowledge of homelessness services, community resources, and coordinated care systems.
• Strong organizational, communication, and problem-solving skills.
• Excellent computer and technology skills to work with automated output and the ability to enter and analyze data in automated systems.
• Experience with data collection and electronic databases (HMIS experience preferred).
• Ability to manage multiple priorities while maintaining a client-centered approach.
• Commitment to diversity, inclusion, and trauma-informed care.
• Ability to effectively present the Agency in the community, related to speaking engagements.
• Valid New York State driver's license with an acceptable driving record. Ability to operate the agency’s vehicles, van and bus.
• Reliable transportation to/from work.