Day Hab Assistant Director

HeartShare is seeking an Assistant Program Director of Day Services to support the overall operation and quality assurance of the Day Habilitation Program.

About the Role

The Assistant Program Director supports the Program Director in overseeing center-based and community-based programming, staff supervision and training, facility maintenance, and compliance with OPWDD regulations and HeartShare policies. This role assumes full program responsibility in the absence of the Program Director.

Responsibilities

• Provide continuous on-site leadership of the Day Services Program alongside the Program Director.
• Ensure quality programming that meets the physical, social, developmental, and inclusion needs of individuals.
• Safeguard the health, safety, rights, and well-being of all program participants.
• Oversee maintenance of a clean, safe, and functional facility.
• Ensure vehicles are maintained, safely used, and meet inspection standards.
• Adhere to policies and procedures governing day-to-day operations.
• Ensure effective functioning of the Program Planning Team process.
• Oversee compliance with HeartShare billing, attendance, and documentation policies (e.g., Pcare, Precision Care).
• Verify daily group assignments to ensure appropriate staffing.
• Monitor documentation compliance, including behavior, safety, and vehicle records.
• Support implementation of the site-specific Quality Assurance (QA) Plan.
• Assist in completing incident follow-ups and audit responses within required timeframes.
• Assist in managing internal fiscal systems, including petty cash and inventory control.
• Participate in hiring and orientation of new staff.
• Conduct regular observations of program activities and meals.
• Ensure staff complete required OPWDD and HeartShare trainings.
• Provide ongoing supervision and timely completion of staff evaluations.
• Maintain systems for regulatory compliance and documentation accuracy.
• Ensure participants are clean, safe, and supervised at all times with the program team.
• Provide crisis intervention and counseling when necessary.
• Maintain strict confidentiality of participant information.
• Ensure timely reporting and resolution of all incidents and serious reportable events.
• Advocate for participants and participate in relevant internal and external meetings, committees, and professional groups.
• Model appropriate behavior and professionalism, and enforce HeartShare’s dress code.
• Perform other job-related duties as assigned, consistent with the scope and responsibilities of the position.

Requirements

• Bachelor’s degree in health, Human Services, Special Education, or related field required.
• Two (2) years of managerial/supervisory experience required.
• Minimum five (5) years of experience working with individuals with developmental disabilities.
• Excellent written and oral communication skills.
• Highly energetic, focused, and accountable.
• Ability to work well with all levels of staff.
• Extensive knowledge of OPWDD Programs required.

Benefits

• Paid vacation, sick, personal days, and holidays.
• 403(B) retirement plans with employer contribution.
• Health, dental, vision, and life insurance.
• Employee Assistance Program (EAP).
• Flexible spending account (Dependent Care, Medical, Parking, and Transit).
• Employee Appreciation Programs and Events.
• Tuition Assistance Program.
• Professional Development opportunities.
• Gympass Discount.
• Verizon Wireless Discount.
• BJ’s Membership discount.
• Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates, and more.

About HeartShare

For over 150 years, HeartShare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated. To learn more about HeartShare, visit www.heartshare.org or follow us on social media.