Day Group Sales Associate

About the role

Day Group Associate in the Sales department reports to the Day Group Sales Manager. Responsible for managing incoming leads from day groups interested in visiting Camelback Resort’s waterparks, ski mountain, snowtubing hill, and Mountain Adventures throughout the year, securing group bookings and converting sales opportunities to help maximize resort revenue.

Responsibilities

• Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations.
• Maintain the standard of responding to all leads within a 24‑hour period.
• Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies as a part of the sales team.
• Meet or exceed set goals.
• Assist in the preparation of required reports in a timely manner.
• Be familiar with all Hotel sales policies and selling techniques with an emphasis on maximizing admissions through‑put and average ticket price.
• Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
• Use the property’s computerized sales management system to manage the hotel’s business, including generating reports, entering business, blocking space and building accounts.
• Meet and greet onsite contacts.
• Develop networking opportunities through active participation in community and professional associations, activities and events.
• Build positive client relationships through professional interaction and engagement.
• Attend staff meetings, morning meetings and other meetings as requested.
• Perform all other duties as requested.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or guest service experience preferred.
• Basic math skills, including the ability to calculate totals, prices, and per‑person costs accurately.
• Effective verbal and written communication skills, with the ability to communicate professionally with clients, guests, and team members.
• Strong customer service skills and a commitment to providing a positive guest experience.
• Ability to learn and communicate resort offerings, group packages, pricing, and sales policies to prospective clients.
• Strong telephone and email communication skills, with the ability to respond professionally to inquiries and follow up with prospective clients.
• Ability to accurately enter information, maintain records, and navigate computerized systems.
• Ability to identify client needs and recommend appropriate resort experiences, packages, and services.
• Ability to manage multiple priorities and navigate multiple systems in a fast‑paced environment.
• Ability to work independently and collaboratively as part of a team.
• Ability to learn and follow all resort standards, policies, and procedures.
• Must be able to work in seasonal outdoor conditions and varying temperatures during the summer and winter.

Benefits

• Complimentary access to Camelbeach, Camelback, Aquatopia, local amusement parks and more.
• Great friends & family perks.
• Paid training to gain skills, knowledge, and experience for professional development.
• Employee events throughout the season.
• Referral bonuses – invite your friends to work with you!
• Competitive wages and advancement opportunities.
• Interact with people from all over the world!
• Next day pay, through PayActiv.
• Tuition reimbursement*.
• Medical, dental, vision insurance, 401K*.
• Vacation and PTO*.
• Full‑time status benefits.