Datacenter Facilities and Equipment Specialist

About the role

Provide onsite 24x7/365 rotation coverage and incident response for data center facilities services and data center equipment services.

Expertise in modern datacenter facilities operations to include environmental controls, security, safety systems, power, backup power systems, and smart building decision systems.

Support performing monthly maintenance on generators with training.

Conduct or oversee work on datacenter infrastructure systems.

Perform facilities inspections of datacenter infrastructure systems.

Clean areas around electrical systems.

Work with customers daily for miscellaneous tasks, ranging from help desk work to janitorial work.

Support in receiving, removing, shipping, cabling, installing, replacing, and maintaining IT equipment.

Support escorting vendors performing needed maintenance.

Determine system and rack level electrical power requirements, hardware placement, installation, move, replacement, and removal activities.

Create, inventory, and maintain documentation for IT hardware and infrastructure systems.

Follow instructions, stay on task, and requires little supervision once trained in documented processes.

Maintain appearance and safety standards.

Participate in Agile project management and a DevSecOps culture as required.

Ability to coordinate, communicate with engineers, and replace IT components in systems as needed.

Keep an inventory of all 2000+ devices in the data center.

Deploy servers to server racks.

Create and work tickets using remedy.

Develop power plans for new devices coming into the data center.

Sending out daily shift mail to coworkers to document and inform.

Keep watch on alarms in WebControl and correct or escalate them when necessary.

Ensure the destruction of storage when necessary during device removal.

Responsibilities

• Provide onsite 24x7/365 rotation coverage and incident response for data center facilities services and data center equipment services.
• Support performing monthly maintenance on generators with training.
• Conduct or oversee work on datacenter infrastructure systems.
• Perform facilities inspections of datacenter infrastructure systems.
• Clean areas around electrical systems.
• Work with customers daily for miscellaneous tasks, ranging from help desk work to janitorial work.
• Support in receiving, removing, shipping, cabling, installing, replacing, and maintaining IT equipment.
• Support escorting vendors performing needed maintenance.
• Determine system and rack level electrical power requirements, hardware placement, installation, move, replacement, and removal activities.
• Create, inventory, and maintain documentation for IT hardware and infrastructure systems.
• Follow instructions, stay on task, and requires little supervision once trained in documented processes.
• Maintain appearance and safety standards.
• Participate in Agile project management and a DevSecOps culture as required.
• Ability to coordinate, communicate with engineers, and replace IT components in systems as needed.
• Keep an inventory of all 2000+ devices in the data center.
• Deploy servers to server racks.
• Create and work tickets using remedy.
• Develop power plans for new devices coming into the data center.
• Sending out daily shift mail to coworkers to document and inform.
• Keep watch on alarms in WebControl and correct or escalate them when necessary.
• Ensure the destruction of storage when necessary during device removal.

Requirements

• Minimum of ONE (1) year of experience working in facilities and equipment.
• Familiarity with Web Control infrastructure monitoring software.
• Must be able to lift to 70lbs.
• This position requires physical work as described below in the Physical and Mental requirements section.
• Strong written and oral communication skills in the English language.
• Must be able to read, write, speak, and understand English.
• Exceptional customer service skills.
• Strong time-management and prioritization skills.
• Able to communicate applicable technical subject matter to management and others.
• ITIL v4 foundation knowledge.
• Ability to apply and provide feedback on service operation model and practices.
• US Citizenship is required.
• Must be able to OBTAIN and MAINTAIN a Public Trust, candidates must obtain approved adjudication of their PUBLIC TRUST or SUITABILITY are preferred.
• Willing to work 3rd Shift.

Qualifications

• Experience working at a federal facility is a plus.

Skills

• Facilities and equipment expertise.
• Web Control infrastructure monitoring software familiarity.
• Lifting capacity of 70lbs.
• Customer service skills.
• Time management and prioritization skills.
• Technical communication skills.
• ITIL v4 foundation knowledge.
• Public Trust clearance.
• Physical work capabilities (lifting, moving, handling heavy objects).
• Speaking and hearing sufficient for conversations.
• Cognitive skills for completing tasks.
• Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions, and communicate with managers and co-workers.
• Mental aptitude to respond appropriately in high-pressure situations or deadline-driven environments.
• Professional emotional response when working with others.
• Confined space work experience.

Benefits

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Parental Leave
• 401(k) Retirement Plan
• Group Term Life and Travel Assistance
• Voluntary Life and AD&D Insurance
• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
• Transit and Parking Commuter Benefits
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Care.com annual membership
• Employee Assistance Program
• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.