Database Management Specialist

About The Role

The Database Management Specialist reports to the Operations Manager at ACRT Inc. This position will play a key role in providing technical expertise specific to client contract needs regarding database management. This position requires a high degree of organization and excellent attention to detail.

• Data Management
• Manage client database program(s)
• Receive downloads of data from field personnel
• Transfer data in various computer programs
• Generate and close Work Requests
• Create pre-load files
• Track refusals and tags/help tickets
• Facilitate the completion of timely and accurate reports
• Production of maps, manifests, and various reports for tree contractors and internal clients
• Troubleshoot invoices, data, programs, and computers
• Analyze & troubleshoot the database(s) for quality assurance and data integrity
• Troubleshooting of all hardware and software as well as local network support
• Meet with clients to outline and implement data collection/reporting changes
• Provide information to and collaborate with internal and external personnel
• Provide information to client, Operations Manager, and field personnel as requested
• Cookordination with Client Management regarding prioritizing field work scheduling
• Other technical support for field personnel, office staff, Contract Arborists
• Effectively communicate procedures for use of iPhones/iPads to field personnel
• Attend meetings and/or conference calls some business travel is required
• Act as administrative backup and support
• Provide information to client, account supervisor, and auditors as requested
• Maintain and build upon internal and external customer relations
• Participate with Storm Restoration Efforts
• Plan, facilitate, organize, coordinate, and audit the activities and functions of assigned tree clearance crews
• Conduct tree crew timesheet evaluation and crew movement reporting
• Conduct staging site logistics and staging area traffic control
• Perform workload reporting
• Ensure safety using correct procedures
• Act as a liaison between the vegetation manager of the utility and the tree crews
• Be prepared for extensive travel to various sites throughout the state for extended periods of time and extended work hours (depending on storm severity)
• Other duties as assigned.

About You

• Must haves:
• Education: Bachelor’s Degree in Natural Sciences or related field
• Experience: 2 years of experience working with computers, office equipment and data entry
• Your Skills: Microsoft Office Suite, especially Excel (Look-ups, Pivot Tables, etc.)
• Self-starter with excellent interpersonal skills, ability to multi-task and work independently as well as a team
• Excellent communication skills, comfortable interacting with senior management
• Demonstrated critical thinking skills and ability to exercise good judgement to make good business decisions

Storm Requirements

• Long and extensive working hours during deployment (up to 16 hours per day, 7 days per week)
• Extensive walking and hiking (10+ hours per day) and the ability to lift 25 lbs
• Potential for working in flooded areas
• Potential for working in proximity to downed electric lines
• Potential for exposure to hazardous conditions, where environment cannot be predicted or controlled

Where We Work

This position primarily reports into the local office on a weekly basis and may occasionally work from home. We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.