Database Engineer II - AMZ23042.9

Responsible for

• Resolving customer technical issues through a variety of contact channels (telephone, email, and web/live chat)
• Applying advanced troubleshooting techniques providing tailored solutions
• Working to dive deep into the root cause of an issue
• Staffing a support operations role, accepting escalated tickets from peers in support
• Leveraging technical skills to determine if an escalation to the service team is necessary

Qualifications

• Staying current and continuously learning groundbreaking technologies
• Driving support-related processes improvement, focusing on our customers’ experience
• Providing feedback to internal AWS teams on how to improve our services
• Working on critical, highly complex customer problems that may span multiple AWS services
• Helping coach/mentor new team members

Pay

Pay range for this position in Seattle, WA is $124700 - $168800 (yearly); however, base pay offered may vary depending on job-related knowledge, skills, and experience.

Benefits

A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

Qualifications

• A Bachelor’s degree or foreign equivalent in computer science or related field and 3 years of experience in job offered or systems engineering, database administration, technical consultant, or related occupation
• Experience must include:
• 3 years of experience in technical support
• 1 year of experience in software development
• 1 year of experience in with object oriented language