Database Administrator

About the role

We are looking for a Database Administrator to support ministry operations and staff systems in San Antonio, Texas. This role focuses on maintaining database-related processes, user access, reporting tools, and workflow functionality across internal platforms and digital resources. The ideal candidate combines strong technical troubleshooting skills with a service-minded approach, helping staff and volunteers use technology effectively while keeping system data accurate and secure.

Responsibilities

• Respond to support requests tied to database-driven platforms, websites, mobile tools, and ministry applications, resolving issues in a timely and organized manner.
• Investigate complex system problems, identify root causes, and partner with technical stakeholders when deeper platform support is required.
• Administer user lifecycle activities such as onboarding, role changes, access updates, and separation tasks while maintaining appropriate permissions across systems.
• Keep staff and volunteer records current by reviewing account details, validating access levels, and preserving data accuracy within core platforms.
• Design, update, and manage workflows, forms, dashboards, and reports that improve operational visibility and support ministry programs.
• Provide system administration support for group management, care programs, class participation, and other ministry processes that rely on structured data and automation.
• Oversee application and submission processes for ministry initiatives, including status tracking, resubmissions, interviews, and related information collection.
• Support learning and content systems by maintaining class setup, enrollments, schedules, check-in structures, course materials, and online resource pages.
• Perform testing on registrations, payment paths, forms, and automated processes before release to ensure reliability and a smooth user experience.
• Create training materials and process documentation, then guide staff and volunteers in adopting tools and following established system procedures.

Qualifications

• Bachelor's degree or equivalent practical experience in database administration, technology support, or a related field.
• At least 1 year of experience supporting business or ministry systems, user access, or technical operations.
• Working knowledge of database administration concepts, including data structure management, reporting, and workflow-driven processes.
• Experience with Microsoft SQL Server, Azure SQL Database, MySQL, or comparable database technologies.
• Ability to troubleshoot technical issues, analyze system behavior, and implement effective solutions with attention to detail.
• Strong communication skills with the ability to explain technical information clearly to both technical and non-technical users.
• Experience creating documentation, delivering training, and managing multiple priorities in a service-oriented environment.
• Familiarity with Rock platform administration, learning management systems, content management tools, or similar operational platforms is preferred.